18.1. Procedure guide for the order of Arcserve License Service

18.1.1. Procedure guide for the order

This section describes the outline method of application to use Arcserve License Service. There are three types of application as follows.
Application type Contents
New
When subscribing new license key or Arcserve Order ID
  • applying for a license to the virtual server
  • applying for a license to the bare metal server (physical server)
  • applying for a license to the virtual server on hypervisor platform
Add
When subscribing additional license key to your contract plan
  • applying for a license to the virtual server
  • applying for a license to the bare metal server (physical server)
  • applying for a license to the virtual server on hypervisor platform
Detail
(increasing the number of virtual servers on hypervisor platform)
When checking the application details (license key) or increasing the number of virtual server on hypervisor (change when there is no change in billing contents)
  • To check the details of the product version (software support desk, Arcserve order ID, etc.)
  • When confirming the license key of the contract plan
  • increasing the number of virtual servers on hypervisor platform
Delete
When terminating subscription license key
  • terminating all or part of the license key of the virtual server
  • terminating all or part of the license key of the bare metal server (physical server)
  • terminating all or part of the license key of the virtual server on hypervisor platform

18.1.1.1. New Application Flow

Right after your applying, we will start procedure of issuing license key (this status is “Add Order Processing”). And then we will issue the license key and “Arcserve Order ID” which is need to you to access Arcserve’s software support desk.
After completing the license key and Arcserve’s order ID issue processing (this status is “Active”), you can start using the license key which is able to confirm at the main menu of Arcserve license.

For more information, please refer to New Application method of Arcserve License.

Note

It takes about 5 business days to issue the license key and Arcserve Order ID.
Until you complete your new application procedure, you cannot change or terminate same application. For example, you cannot add the number of licenses or cancel issuance of license when your order is in the new application procedure (this application status is “Add Order Processing”).
If you would like to change the contents of your application, please inquire via the ticket system.

For more information about after new applications, please refer to Order Confirmation method of Arcserve License.

Warning

Please note that you cannot designate “Requested Service Start Date” from April 20 day of 2018.

18.1.1.2. Add Application Flow

When you need to add license key in your existing plan, you are able to order additional license plan by selecting “Active” order.
After completing the license key and Arcserve’s order ID issue processing (this status is “Active”), you can start using the license key which is able to confirm at the main menu of Arcserve license.
For more information, please refer to Add Application method of Arcserve License.

Note

It takes about 30 minutes to issue the license key.
Until you complete your add application procedure, you cannot change or terminate same application. For example, you cannot add the number of licenses, cancel issuance of license, or terminate your license key when your order is in the new application procedure (this application status is “Add Order Processing”).
If you would like to change the contents of your application, please inquire via the ticket system.

For more information about after add applications, please refer to Order Confirmation method of Arcserve License

Warning

Please note that you cannot designate “Requested Service Start Date” from April 20 day of 2018.

18.1.1.3. Detailed Display (Add Application Flow of increasing the number of virtual servers on hypervisor platform)

When license type is “Dedicated hypervisor license” and the usage type is “Hypervisor Platform”, you can increase the license key of the virtual server.
After completing the license key (this status is “Active”), you can start using the license key which is able to confirm at the main menu of Arcserve license.

Note

It takes about 30 minutes to issue the license key. (It becomes automatic processing.)
Until you complete your add application procedure, you cannot change or terminate same application. For example, you cannot add the number of licenses, cancel issuance of license, or terminate your license key when your order is in the new application procedure (this application status is “Add Order Processing”).
If you would like to change the contents of your application, please inquire via the ticket system.

For more information about increasing the number of virtual servers, please refer to (Reference information) License key type according to usage.

Warning

You can only increase the number of virtual servers on hypervisor platform when “license type” is “dedicated hypervisor license” and “usage type” is “hypervisor platform”.

18.1.1.4. Delete Application flow

You can totally terminate, or partially terminate your subscription by “Delete” method.
Right after your applying, terminate procedure will be completed soon.
If you terminate all of your licenses on one tenant, your application will be “totally termination”, and Arcserve Order ID will be automatically terminated.
When the termination procedure of Arcserve order ID (totally termination only) and license key (totally or partially termination) is completed (this status is “Deleted”), you can confirm it from the main menu of Arcserve license.
For more information, please refer to Delete Application method of Arcserve License.

Note

The termination procedure of Arcserve order ID (totally termination only) and license key (totally or partially termination) are reflected soon.
Please note that if your Arcserve order ID is terminated by totally termination, you cannot contact to Arcserve’s software support desk by using terminated Arcserve order ID.
Please note that after the termination procedure is completed, you cannot add application in your existing plan.
For more information about after delete application, please refer to Order Confirmation method of Arcserve License.

Warning

Please note that you cannot designate “Requested Service Termination Date” from April 20 day of 2018.