18.2. New Application method of Arcserve License

18.2.1. New Application method

18.2.1.1. Introduction

This section describes New Application method of Arcserve.

18.2.1.2. Software Requirements for Use

Please refer to here for software requirements for using Enterprise Cloud 2.0.

18.2.1.3. How to use the portal

Please refer to here for how to use the portal of Enterprise Cloud 2.0.

18.2.1.4. Accessing to the Arcserve license menu

Click the “Open Control Panel” button on the dashboard screen and Click [ Middleware ].

Note

Arcserve license will be issued for 1 tenant per region.
You cannot use Arcserve license by bundling multiple tenants.

Click [ Arcserve License ].

18.2.1.5. New Application of Arcserve license

Click the “New” button.
Next, “Select product version” screen will be displayed.
You need to fill in the contents on this screen as follows.
No. Item Content of entry
[1] “Accept the above notes details” Please be sure to confirm the contents in the “Notes”. And check the checkbox after you accept.
[2] Product version Please select the Arcserve UDP product which you plan to use.
[3] Software support desk Please select the region of software support desk which you would like to ask.
[4] E-mail Address
Please fill in the E-mail Address of the person who would like to ask technical inquiry about Arcserve UDP.
In addition, we will send the status information of application to this E-mail address. Please be sure to enter valid E-mail Address which you can receive this information.
[5] E-mail address (confirmation) Please enter E-mail Address again for confirmation.
[6] Company Name Please fill in the Company Name of the person who would like to ask technical inquiry about Arcserve UDP.

Note

You can only select one region of Arcserve software support desk per one Arcserve Order ID.
Confirm the details of application and if there is no problem, please click “Move on to Select license”.
If you would like to cancel the new application, please click “Cancel”.
Next, the “Select License” screen will be displayed.
You need to fill in the contents on this screen as follows.
No. Item Content of entry
[1] License Plan Please select License Plan to use from the pull down list.
[2] Usage Type
Please select Usage Type of the License Plan selected in No. [1] from the pull down list.
  • Virtual server: Please select when using “virtual server”.
  • Bare Metal (Physical) Server: Select this when using a bare metal (physical) server as a standalone OS.
  • Hypervisor Platform: Select this when using a bare metal (physical) server with a hypervisor.
[3] Agent OS
When selecting “for virtual server” in No.[1], or when selecting “bare metal (physical) server” in Usage Type, you can select this item from “pull-down list”
  • Windows: Please select it for Windows OS.
  • Linux: Please select it for Linux OS.
[4] Windows- based OS
It means the number of Windows-based OS of the selected license type.
  • When using on “hyper visor base” please add the number of Windows OS of VM.
  • When choosing other than “hypervisor base”, it becomes “1” on Windows fixed.
[5] Linux-based OS
It means the number of Linux OS of the selected license plan.
  • When using on “hypervisor base”, please add the number of Linux OS of VM.
  • When choosing other than “hypervisor base” , it becomes “1” on Linux fixed.
[6] “-“ Please click if you would like to decrease the quantity of “license type” to select.
[7] “+”
Please click if you would like to increase the quantity of “license type” to select.
※ Please select if you would like to order the quantity of “license” at the same time.

Note

For more details about how to choose the menu of Select License, please refer to (Reference information) License key type according to usage.
Here, as an example of a new application, select a virtual server of Arcserve UDP v6 and submit a new application.
Select “for Virtual Server” at “License Plan” and “Windows” at “Agent OS”, and then click “Confirm”.
If you would like to cancel your application, please click “Cancel”.
Next, confirm your application contents on the “Confirm” screen and click “Submit”.
If there is any incorrectness in your order, please click “Back”. “Select License” screen will be displayed again.
Next, on the “Complete” screen, confirm your application is completed and click “Main Menu”.
On the main menu screen, your application contents will be displayed.
And we will send “Application Receipt Mail” to the “E-mail address” you registered, so please confirm its contents.

Note

It takes about 5 business days to issue the license key and Arcserve Order ID.
Until you complete your new application procedure, you cannot change or terminate same application. For example, you cannot add the number of licenses or cancel issuance of license when your order is in the new application procedure (this application status is “Add Order Processing”).
If you would like to change the contents of your application, please inquire via the ticket system.

For more information after new applications, please refer to Order Confirmation method of Arcserve License.

18.2.1.6. About work necessary for starting use

When the preparation to use Arcserve Subscription is completed, we will send “Arcserve Order ID Information Mail” and ” License Key Information Mail” to the “E-mail address” you registered.
Please be careful to read these two notification mails, and select license plan which you ordered, and click “Detail” button on the main menu screen of Arcserve license.
You can confirm information such as Arcserve order ID and license key on “Application Details” screen. Please check the information and use Arcserve license.

Note

For more details about “Application Details” screen, please refer to Order Confirmation method of Arcserve License.
Please note that if you confirm the contents on “Application Details” screen, your order status need to be “Active”.