18.4. Order Confirmation method of Arcserve License

18.4.1. Order Confirmation method

18.4.1.1. Introduction

This section describes how to confirm order of Arcserve.

18.4.1.2. Software Requirements for Use

Please refer to here for software requirements for using Enterprise Cloud 2.0.

18.4.1.3. How to use the portal

Please refer to here for how to use the portal of Enterprise Cloud 2.0.

18.4.1.4. Accessing to the Arcserve license menu

Click the “Open Control Panel” button on the dashboard screen and Click [ Middleware ].

Note

Arcserve license will be issued for 1 tenant per region.
You cannot use Arcserve license by bundling multiple tenants.

Click [ Arcserve License ].

18.4.1.5. Order Confirmation of Arcserve

On the “Main Menu” screen, the current your order information is are displayed.
The contents displayed on the “Current usage status” screen are as follows.
No. Your applications are numbered in order of the old date, and displayed from top to bottom. By checking the selection button to the left of the number, you can apply “Add”, “Detail”, or “Delete”.
Item The license type which you ordered is displayed.
Content Software support information of Arcserve, Arcserve Order ID, and Application ID per License Type are displayed.
Application Date The date and time of your “New / Add” applications per License Type is / are displayed.
Delete Date The date and time of your “Delete” application per License Type is / are displayed.
Charge Start Date You can confirm the billing start date per license type which is caused by subscription start.
Charge End Date You can confirm the billing termination date per license type which is caused by subscription termination.
Status Order processing status is displayed per license type. For details, please confirm the contents of “Status” description later.
The contents displayed on the “Status” column are as follows.
Add Order Processing This status is displayed when we will start process of issuing license key and Arcserve’s Order ID which is need you to access Arcserve’s software support desk.
Active This status is available to use your license. You can download Arcserve’s Order ID, and license key from the portal.
Deleted This status is that your license is terminated finally. You cannot use the terminated license key.

18.4.1.6. Application details view of Arcserve

On the “Application details” screen, the contract information of the application license is displayed.
Product Version Your Arcserve UDP version is displayed.
Software Support Desk The support desk region which is registered is displayed.
Arcserve Order ID “Arcserve Order ID” which is used for technical inquiries about Arcserve UDP is displayed.
E-mail Address The registered Email address which is able to ask the technical support about Arcserve UDP is displayed.
Company Name The registered Company Name which is able to ask the technical support about Arcserve UDP is displayed.
No. The license type is numbered in order of the oldest date.
Plan The license type or the license key type which you ordered is / are displayed.
Content Issued license key or, application ID X is / are displayed per license type.
Application Date The date and time when you order new / additional application is displayed per license type.
Delete Date The date and time when you order delete application is displayed per license type.
Charge Start Date The charge start date is able to be confirmed per license type.
Charge End Date The charge end date is able to be confirmed per license type if you order delete application.
Status The contract processing status is displayed. For more details, please check the contents of “status” column which is stated below.
Add Virtual Server Quantity When the Usage Type is “Hypervisor Platform”, you can click this button and increase the number of virtual server. For more details, please refer Add Application method of the number of virtual servers on hypervisor platform.

Note

If you would like to change the contents of E-mail Address, Company Name, or Software Support Desk which you registered, please inquire via the ticket system
When you inquire via the ticket system, please fill the following items in ticket system.

* econ Number (14 digit number starting with “econ” described in ECL’s profile)
* Arcserve Order ID (If the Arcserve Order ID is not issued, you need not to fill in.)
* E-mail Address which you registered.
* Company Name which you registered.
* Software Support Desk which you registered.
* E-mail Address which you would like to change.
* Company Name which you would like to change.
* Software Support Desk you would like to change.