Support of Baremetal Server Menu¶
Purpose of this Section¶
This section guides Customers along the service specification on the support of Baremetal Server menu.
Support Coverage¶
※Y: Covered in this menu N: Need to be covered by customer
Item |
Baremetal Server Menu Operations |
||
|---|---|---|---|
Baremetal Server |
Application |
N | |
OS / Hyper Visor |
Official Image Templates |
[1] | |
Firmware such as UEFI/IPMI |
Y [2] | ||
Hardware |
Y | ||
Remote Console Access |
Network provided by NTT Com
(Connection network with SSL VPN router / Baremetal server IPMI, etc.)
|
Y | |
SSL VPN Client Software |
N |
| [1] | *Support coverage may be different by the template. For more detail, please refer to the Service Description on OS. |
| [2] | Support for inquiry related to firmware.
Updating firmware should be done by customer. NTT Com will not execute this operation.
|
Troubleshooting¶
Baremetal Server¶
Troubleshooting Policy
- 1.Hot Swap
- NTT Com will carry out troubleshooting work (replacement of failed parts or components) while Customers continue their operation on the Baremetal Server. NTT Com will notify the replacement schedule in advance to Customers.Customers cannot adjust the schedule of this replacement. Troubleshooting will be completed after NTT Com confirm the Baremetal Server works correctly with Monitoring menu. After the troubleshooting, NTT Com sends the completion notice to Customers.
- 2.Cold Swap
- NTT Com will carry out troubleshooting work (replacement of failed parts or components) of Baremetal Server after Customers shut down (power off) the Baremetal Server.(If the Power off can not be done from the OS, the power off operation has to be done by the customer, such as power-off via IPMI, etc.)NTT Com will notify the troubleshooting schedule in advance to Customers. Customers are required to choose the date for trouble shooting from the proposed dates by this menu.In case NTT Com can confirm the Baremetal Server works correctly with Monitoring menu, troubleshooting is completed after the confirmation by NTT Com.In case NTT Com canmot confirm the Baremetal Server works correctly with Monitoring menu, troubleshooting is completed after the confirmation by Customers. NTT Com will contact to them for the confirmation.After the troubleshooting, NTT Com sends the completion notice to Customers.
- 3.Immediate Replacement
- NTT Com will carry out troubleshooting work immediately when NTT Com confirms the Baremetal Server has been shut down (powered off) due to its failure. NTT Com will notify the troubleshooting schedule in advance to Customers.Customers cannot adjust the troubleshooting schedule. In case NTT Com can confirm the Baremetal Server works correctly with Monitoring menu, troubleshooting is completed after the confirmation by NTT Com.In case NTT Com canmot confirm the Baremetal Server works correctly with Monitoring menu, troubleshooting is completed after the confirmation by Customers. NTT Com will contact to them for the confirmation.After the troubleshooting, NTT Com sends the completion notice to Customers.
Policy and List of Hot / Cold Swap per Failed Parts
Item |
Hot Swap |
Cold Swap |
Immediate Replacement |
|---|---|---|---|
Replacement Schedule Notification to Customers |
Performed |
Performed |
Performed |
Adustment of Replacement Schedule(Choose from the proposed dates) |
Not Performed |
Performed |
Not Performed |
Health Check(Detectable with Monitoring Menu) |
Completed after the confirmation by NTT Com. |
Completed after the confirmation by NTT Com. |
Completed after the confirmation by NTT Com. |
Health Check(Undetectable with Monitoring Menu) |
N/A | Completed after the confirmation by Customers. |
Completed after the confirmation by Customers. |
Completion Notice after Troubleshooting |
Performed |
Performed |
Performed |
Parts |
Hot Swap |
Cold Swap |
Immediate Replacement |
|---|---|---|---|
Motherboard |
N/A | Y |
Y |
| CPU | N/A | Y |
Y |
Memory |
N/A | Y |
Y |
RAID Controller |
N/A | Y |
Y |
HDD / SSD |
✔ [3] _ |
Y |
Y |
| NIC | N/A | Y |
Y |
| FAN | ✔ [4] _ |
Y |
Y |
Power Source(Dual) |
N/A | Y |
Y |
Power Source(Single) |
Y |
N/A | Y |
| [3] | Hot swap is possible only in the Japan region. If it is not out of order (a sign of failure), hot swap will not be subject. |
| [4] | For some fans of Baremetal server, hot swap may not be possible. |
Parts |
Hot Swap |
Cold Swap |
Immediate Replacement |
|---|---|---|---|
Motherboard |
N/A | Y |
Y |
| CPU | N/A | Y |
Y |
Memory |
N/A | Y |
Y |
RAID Controller |
N/A | Y |
Y |
| HDD | N/A | Y |
Y |
| NIC | N/A | Y |
Y |
| FAN | N/A | Y |
Y |
Power Source(Dual) |
N/A | Y |
Y |
Power Source(Single) |
Y |
N/A | Y |
Software
Parts |
Hot Swap |
Cold Swap |
Immediate Replacement |
|---|---|---|---|
Firmware (IMM, UEFI, NIC, RAID controller) |
N/A | Y(Particular version designated by this menu.) |
Y(Particular version designated by this menu.) |
Available Data Centers for Hot Swap
Region |
General Purpose 1 v1 | General Purpose 2 v1 | General Purpose 3 v1 | Workload Optimized 1 v1 | Workload Optimized 2 v1 | General Purpose 1 v2 | General Purpose 2 v2 | General Purpose 3 v2 | Workload Optimized 1 v2 | General Purpose 2 v3 | General Purpose 3 v3 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| JP1 | Y |
Y |
Y |
Y |
Y |
N/A | N/A | N/A | N/A | Y |
Y |
| JP2 | Y |
Y |
Y |
Y |
Y |
N/A | N/A | N/A | N/A | Y |
Y |
| JP4 | N/A | N/A | N/A | N/A | N/A | N/A | Y |
Y |
N/A | Y |
Y |
| JP5 | N/A | N/A | N/A | N/A | N/A | Y |
Y |
Y |
N/A | Y |
Y |
| JP6 | Y |
N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Y |
Y |
| UK1 | N/A | N/A | N/A | N/A | Y |
N/A | N/A | N/A | N/A | N/A | N/A |
| US1 | N/A | N/A | N/A | N/A | Y |
N/A | N/A | N/A | N/A | N/A | N/A |
| SG1 | Y |
Y |
Y |
Y |
Y |
N/A | N/A | N/A | N/A | N/A | N/A |
| DE1 | Y |
Y |
Y |
Y |
N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| HK1 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
Troubleshooting Flow of Baremetal Server
Hot swap and cold swap have different troubleshooting flows respectively.
If the OS starts up while troubleshoot, we may request you to stop the server again.
After troubleshoot is completed, the server may be handed over in the running state.
Remote Console Access¶
Troubleshooting Policy
Troubleshooting Flow of Baremetal Server
Disclosures¶
Product Lifecycle Policy¶
Status |
Contents |
|---|---|
| End of Sale | ・ Only available while stocks last
・ We will continue to provide ticket inquiries, patches and firmware for vulnerabilities and defects.
・ Parts replacement support for hardware failures will continue to be available.
|
| End of General Support | ・Discontinue to provide patches and firmware.
・Provide ticket inquiries for only known issues.
・ Parts replacement support for hardware failures will continue to be available.
|
End of Life * |
・All services and supports are discontinued.
|
Note
We will notify end of life in advance 6 months before it occurs.
Note
Baremetal Server menu does not provide any upgrade / migration services to next-generation Baremetal Server hardware or Official Image Templates. Customers are advised to consider the upgrade / migration plan at their cost and risk by referring to the following information.
Software¶
Official Template
Hardware¶
Flavor Name |
End of Sale | End of General Support | End of Life |
| General Purpose 1 v1 | 31/12/2017 |
N/A | N/A |
| General Purpose 1 v2 | 31/10/2020 |
N/A | N/A |
| General Purpose 2 v1 | 31/12/2017 |
N/A | N/A |
| General Purpose 2 v2 | 31/10/2020 |
N/A | N/A |
| General Purpose 2 v3 | N/A | N/A | N/A |
| General Purpose 3 v1 | 31/12/2017 |
N/A | N/A |
| General Purpose 3 v2 | 31/10/2020 |
N/A | N/A |
| General Purpose 3 v3 | N/A | N/A | N/A |
| Workload Optimized 1 v1 | 31/12/2017 |
N/A | N/A |
| Workload Optimized 1 v2 | 31/8/2019 |
N/A | N/A |
| Workload Optimized 2 v1 | 31/8/2019 |
31/8/2021 |
N/A |