11.1. Monitoring¶

11.1.1. About This Service¶

11.1.1.1. Overview¶

This service provides functions to collect and report the information (meter) on various resources, such as virtual servers, which allows Customers to evaluate the health/performance of each service.
Additionally, alerts can be set by selecting the threshold level of monitoring items. The alert can then be sent to an email address designated by the Customers.
Customers can manage following items by utilizing monitoring features:

Keep-alive monitoring as well as resource scarcity check for monitoring targets.
Capacity management through viewing statistics of various equipments.
Keep logs of failure occurrence and its status

11.1.1.2. Features¶

Customers can utilize all the basic functions of Monitoring service free of charge.

In case Customers find these basic functions insufficient of their needs, they can expand the functions by subscribing paid menus, depending on their purposes and ways of usage.

11.1.2. Available Functions¶

11.1.2.1. List of Functions¶

Following are the functions to be available with Monitoring, which allows Customers to configure the settings as needed.

Functions	Details
Data Collection/Accumulation	Customers can collect needed data from various resources and store them for a certain period.
Custom Meter	Data values collected by script etc. can be accumulated in the monitoring server.
Graph Generation	This function enables Customers to generate graphs from the collected and stored data by Monitoring service.
Action Settings	Customers can set up a couple of specific actions in case of excessive thresholds they set.
Monitoring Item List	Customers can confirm the list of monitoring items they set.
Alert History	Customers can confirm alert histories that have exceeded the thresholds.
Data Download	Customers can download stored monitoring data via API.
API	API is available.

11.1.2.2. Description of Functions¶

Data Collection/Accumulation¶

This function collects data from various resources for the relevant monitoring items.
The collected data is accumulated on the system, and can be used for the function of Graph Generation which is described in later section.
The data accumulation period is 32 days (including the day).

Virtual Server Instance

Meter	Display Name	Meter Name	Unit	Collection source and determination method	Note	Monitoring Interval
CPU usage rate * 1	CPU Utilization	nova.cpu.utilization.persents	percent	Collect on hypervisor where virtual server instance is running	Calculate the average of monitoring intervals	5 minutes
Disk Read Bytes	Disk Read Bytes	nova.disk.read.bytes	byte	Collect on hypervisor where virtual server instance is running	Calculate total value within monitoring interval	5 minutes
Disk Write Bytes	Disk Write Bytes	nova.disk.write.bytes	byte	Collect on hypervisor where virtual server instance is running	Calculate total value within monitoring interval	5 minutes
Disk Read Requests	Disk Read Requests	nova.disk.read.requests	request	Collect on hypervisor where virtual server instance is running	Calculate total value within monitoring interval	5 minutes
Disk Write Requests	Disk Write Requests	nova.disk.write.requests	request	Collect on hypervisor where virtual server instance is running	Calculate total value within monitoring interval	5 minutes
Incoming Traffic	Incoming Traffic	nova.network.incoming.bytes	byte	Collect on hypervisor where virtual server instance is running	Calculate total value within monitoring interval	5 minutes
Outgoing Traffic	Outgoing Traffic	nova.network.outgoing.bytes	byte	Collect on hypervisor where virtual server instance is running	Calculate total value within monitoring interval	5 minutes
VM life and death monitoring * 2	VM Status	nova.vm.status.bool	boolean	Collect on hypervisor where virtual server instance is running Normal = 0 Failure = 1	Monitoring value	1 minute
Hypervisor Status	Hypervisor Status	nova.hv.status.bool	boolean	Determined by the state of the network interface of each virtual server instance on the hypervisor on which the virtual server instance is running Normal = 0 Failure = 1	Monitoring value	1 minute

Note

※ 1 The maximum value is “100 percent x number of CPU cores”. (Example: If the virtual server instance is 16 CPUs, the value ranges from 0 to 1600 percent.)

Note

※ 2 “VM dead peer monitoring” shows the monitoring result from the infrastructure side that provides the virtual server instance, and the trouble caused by internal instance problems (kernel panic or OS crash) occurring while the virtual server instance is running can not be detected.

Virtual Server Volume

Meter	Display Name	Meter Name	Unit	Collection source and determination method	Note	Monitoring Interval
Disk Read Bytes	Disk Read Bytes	cinder.disk.read.bytes	byte	Collect on hypervisor where virtual server instance is running	Calculate total value within monitoring interval	5 minutes
Disk Write Bytes	Disk Write Bytes	cinder.disk.write.bytes	byte	Collect on hypervisor where virtual server instance is running	Calculate total value within monitoring interval	5 minutes
Disk Read Requests	Disk Read Requests	cinder.disk.read.requests	request	Collect on hypervisor where virtual server instance is running	Calculate total value within monitoring interval	5 minutes
Disk Write Requests	Disk Write Requests	cinder.disk.write.requests	request	Collect on hypervisor where virtual server instance is running	Calculate total value within monitoring interval	5 minutes

Baremetal Server / vSphere ESXi / Hyper-V

Meter	Display Name	Meter Name	Unit	Collection source and determination method	Note	Monitoring Interval
Power Supply Status	Chassis Power Status	baremetal-server.chassis-power.status.bool	boolean	Collected from the resource by IPMI Definitions: ON =false (0) OFF= true (1)	Monitoring value	5 minutes
Fan Status	Fan Status	baremetal-server.fan.status.bool	boolean	Determined based on presence / absence of fan failure collected from IPMI by IPMI Send true (1) in case any fan failure Send false (0) in normal state	Monitoring value	5 minutes
Chassis Power Status	Power Supply Status	baremetal-server.power-supply.status.bool	boolean	Collected from the resource by IPMI Send true (1) if there is even one power supply failure Send false (0) in normal state	Monitoring value	1 minute
CPU Status	CPU Status	baremetal-server.cpu.status.bool	boolean	Determined by presence or absence of CPU failure collected by IPMI from this resource Send true (1) in case any CPU failure Send false (0) in normal state	Monitoring value	1 minute
Memory Status	Memory Status	baremetal-server.memory.status.bool	boolean	Determined based on presence / absence of memory failure collected by IPMI from this resource Send true (1) in case any memory failure Send false (0) in normal state	Monitoring value	1 minute
HDD failure	Disk Failure Number	baremetal-server.disk.status.failures	int	Determined based on presence / absence of memory failure collected by IPMI from this resource Send the number of failed disks (0 to 36)	Monitoring value	1 minute
NIC failure	NIC Status	baremetal-server.nic.status.bool	boolean	Determined based on presence / absence of memory failure collected by IPMI from this resource Send true (1) if at least one NIC has failed Send false (0) in normal state ※ It is not displayed in Workload Optimized 2	Monitoring value	1 minute
System board failure	System Board Status	baremetal-server.system.board.status.bool	boolean	Determined based on presence / absence of memory failure collected by IPMI from this resource Send true (1) if at least one system board has failed Send false (0) in normal state ※ It is not displayed in Workload Optimized 2	Monitoring value	1 minute
Other Statuses	Other Statuses	baremetal-server.etc.status.bool	boolean	Judge whether failure or not collected from the resource by IPMI RAID Controller failure Failed to get HDD information (Workload Optimaized 2 only) Other Statuses Send true (1) in above cases Send false (0) in normal state	Monitoring value	1 minute

Internet Connectivity

Meter	Display Name	Meter Name	Unit	Collection source and determination method	Note	Monitoring Interval
Traffic IN	Incoming Traffic	internet-connectivity.traffic.in.bps	bps	Collect from the network equipment to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
Traffic OUT	Outgoing Traffic	internet-connectivity.traffic.out.bps	bps	Collect from the network equipment to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
Gateway Status	Gateway Status	internet-connectivity.internet_gateway.status.bool	boolean	Based on the presence or absence of the SNMP response of the network device to which the function of the resource is assigned IF connected to the Internet GW logical network Normal = 0 Failure = 1	Monitoring value	1 minute
IF Status	Interface Status	internet-gw-interface.gw_interface.status.bool	boolean	Determined by the normality of the VRRP status of the network device to which the function of the resource is assigned IF connected to Internet GW Internet Normal = 0 Failure = 1	Monitoring value	1 minute

Note

In the absence of global IP for the Internet gateway, sample traffic values for traffic IN and traffic OUT are not monitored because there is no internet connection traffic.

VPN Connectivity

Meter	Display Name	Meter Name	Unit	Collection source and determination method	Note	Monitoring Interval
Traffic IN	Incoming Traffic	vpn-interface.traffic.in.bps	bps	Collect from the network equipment to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
Traffic OUT	Outgoing Traffic	vpn-interface.traffic.out.bps	bps	Collect from the network equipment to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
Gateway Status	Gateway Status	vpn-connectivity.vpn_gateway.status.bool	boolean	Based on the presence or absence of the SNMP response of the network device to which the function of the resource is assigned Normal = 0 Failure = 1	Monitoring value	1 minute
GW-IF Status	Interface Status	vpn-gw-interface.gw_interface.status.bool	boolean	Determined by the normality of the VRRP status of the network device to which the function of the resource is assigned IF connected to the logical network of VPN GW Normal = 0 Failure = 1	Monitoring value	1 minute
IF Status	Interface Status	vpn-interface.vpn_interface.status.bool	boolean	Determined by the normality of the VRRP status of the network device to which the function of the resource is assigned IF connected to the VPN network of VPN GW Normal = 0 Failure = 1	Monitoring value	1 minute

Logical Network

Meter	Display Name	Meter Name	Unit	Collection source and determination method	Note	Monitoring Interval
Traffic IN	Incoming Traffic	logical-network-port.traffic.in.bps	bps	Collect from the network equipment to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
Traffic OUT	Outgoing Traffic	logical-network-port.traffic.out.bps	bps	Collect from the network equipment to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
NW Status	Operational State	logical-network.network.status.bool	boolean	Based on the result of HTTP health check for the network device to which the function of the resource is assigned Normal = 0 Failure = 1	Monitoring value	1 minute
Port Status	Operational State	logical-network-port.port.status.bool	boolean	Collect from the network equipment to which the function of the resource is assigned Normal = 0 Failure = 1	Monitoring value	1 minute

Datacenter Inter-Connectivity

Meter	Display Name	Meter Name	Unit	Collection source and determination method	Note	Monitoring Interval
Traffic IN	Incoming Traffic	interdc-interface.traffic.in.bps	bps	Collect from the network equipment to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
Traffic OUT	Outgoing Traffic	interdc-interface.traffic.out.bps	bps	Collect from the network equipment to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
Gateway Status	Gateway Status	interdc-connectivity.interdc_gateway.status.bool	boolean	Based on the presence or absence of the SNMP response of the network device to which the function of the resource is assigned Normal = 0 Failure = 1	Monitoring value	1 minute
GW-IF Status	Interface Status	interdc-gw-interface.gw_interface.status.bool	boolean	Determined by the normality of the VRRP status of the network device to which the function of the resource is assigned Datacenter Inter-Connectivity IF connected to GW’s logical network Normal = 0 Failure = 1	Monitoring value	1 minute
IF Status	Interface Status	interdc-interface.interdc_interface.status.bool	boolean	Determined by the normality of the VRRP status of the network device to which the function of the resource is assigned IF connected to the network side of Datacenter Inter-Connectivity GW Normal = 0 Failure = 1	Monitoring value	1 minute

Amazon Web Services Inter-Connectivity

Meter	Display Name	Meter Name	Unit	Collection source and determination method	Note	Monitoring Interval
Gateway Status	Gateway Status	aws-connectivity.aws_gateway.status.bool	boolean	Based on the presence or absence of SNMP response of the network device connected to the AWS Normal = 0 Failure = 1	Monitoring value	1 minute
GW-IF Status	Interface Status	aws-gw-interface.gw_interface.status.bool	boolean	based on the presence or absence of VRRP status of the network device connected to the AWS Normal = 0 Failure = 1	Monitoring value	1 minute
Traffic IN	Incoming Traffic	aws-interface.traffic.in.bps	bps	based on the presence or absence of SNMP response to the network device connected to the AWS	Send average value for 5 minutes	5 minutes
Traffic OUT	Outgoing Traffic	aws-interface.traffic.out.bps	bps	based on the presence or absence of SNMP response to the network device connected to the AWS	Send average value for 5 minutes	5 minutes
IF Status	Interface Status	aws-interface.aws_interface.status.bool	boolean	Based on the presence or absence of BGP status of the network device connected to the AWS Normal = 0 Failure = 1	Monitoring value	1 minute

Firewall

Meter	Display Name	Meter Name	Unit	Collection source and determination method	Note	Monitoring Interval
CPU Utilization（User）	CPU Utilization(User)	firewall.cpu.user.percents	percent	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
CPU Utilization（System）	CPU Utilization(System)	firewall.cpu.system.percents	percent	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
CPU Utilization（Idle）	CPU Utilization(Idle)	firewall.cpu.idle.percents	percent	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
Memory Total	Memory Total	firewall.memory.total.kbytes	kbyte	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
Memory Available	Memory Available	firewall.memory.available.kbytes	kbyte	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
TCP Active Connections	TCP Active Connections	firewall.tcp.active.connections	connection	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Total number of connections since startup	5 minutes
TCP Passive Connections	TCP Passive Connections	firewall.tcp.passive.connections	connection	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Total number of connections since startup	5 minutes
FW Status	Firewall Status	firewall.firewall.status.bool	boolean	Based on the presence or absence of SNMP response from the virtual server instance to which the function of the resource is assigned Normal = 0 Failure = 1	Monitoring value	1 minute
IF Status	Interface Status	firewall-interface.firewall_interface.status.bool	boolean	Collected by SNMP from the virtual server instance to which the function of the resource is assigned Normal = 0 Failure = 1	Monitoring value	1 minute
Traffic IN	Incoming Traffic	firewall-interface.traffic.in.bps	bps	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
Traffic OUT	Outgoing Traffic	firewall-interface.traffic.out.bps	bps	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes

Load Balancer

Meter	Display Name	Meter Name	Unit	Collection source and determination method	Note	Monitoring Interval
CPU Utilization	CPU Utilization	load-balancer.cpu.usage.percents	percent	Collected by SNMP from the virtual server instance to which the function of the resource is assigned Sum of the value of each core	Calculate the average of monitoring intervals	5 minutes
Memory Usage	Memory Usage	load-balancer.memory.usage.persents	percent	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
HTTP Request Connections	HTTP Request Connections	load-balancer.http.request.connections	connection	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Total number of requests since startup	5 minutes
TCP Client Connections	TCP Client Connections	load-balancer.tcp.client.connections	connection	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
TCP Server Connections	TCP Server Connections	load-balancer.tcp.server.connections	connection	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
LB Status	Load Balancer Status	load-balancer.load_balancer.status.bool	boolean	Collected by SNMP from the virtual server instance to which the function of the resource is assigned Normal = 0 Failure = 1	Monitoring value	1 minute
IF Status	Interface Status	load-balancer-interface.load_balancer_interface.status.bool	boolean	Collected by SNMP from the virtual server instance to which the function of the resource is assigned Normal = 0 Failure = 1	Monitoring value	1 minute
Traffic IN	Incoming Traffic	load-balancer-interface.traffic.in.bps	bps	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes
Traffic OUT	Outgoing Traffic	load-balancer-interface.traffic.out.bps	bps	Collected by SNMP from the virtual server instance to which the function of the resource is assigned	Calculate the average of monitoring intervals	5 minutes

Custom Resource

Custom resource is a monitoring resource that a customer can create arbitrarily by custom meter functions.
It can be used such as to monitor servers other than the EnterpriseCloud2.0 by EnterpriseCloud2.0.
For custom resource creation, please refer to the column of the Custom Meter.

11.1.2.3. Custom Meter¶

The custom meter is a function that accumulates data values collected by the customer arbitrarily by script etc. in the monitoring server.
As a result, it is possible to perform arbitrary values as graphs and alerts like other meters.
Since this function uses the API, it is necessary that the device that is the source of the API is connected to the Internet.
If you specify an arbitrary name to a Resource ID at the time of custom meter creation, you can create a custom resource of the specified name.

Mechanism of custom meter

When using the custom meter, it is necessary to prepare in advance script (or application) for customer to periodically acquire data and send it to monitoring.
By sending the data acquired by the script to the monitoring endpoint of the API according to separately determined request parameters and format, it is possible to create monitoring items and accumulate / edit sample values.
In addition, target resources are compatible also with servers other than Enterprise Cloud 2.0, so various data can be registered with a server on Enterprise Cloud 1.0 as a monitoring target, for example.

Create a script to acquire custom meter registration data and execute it (script prepared for customer)
The above data can be sent to custom meter using API, and API can be implemented similarly in script (see API reference)
Use the Enterprise Cloud 2.0 customer portal and API to browse data accumulated in monitoring or set alerts

** Function of custom meter **

Custom Meter	Details
Create custom meter (API)	Create a data storage area for the custom meter Please note that data registration becomes possible only after creation of the data storage area and that new creation and data registration cannot be done at the same time.
Add custom meter	Data (sample value) managed by monitoring can be registered in the created data storage area.
Edit custom meter(API)	Customer can change each parameter of custom meter once created.
Custom meter agent	Predefined collection items can be automatically accumulated in the monitoring server.

Custom meter status

Depending on the state, the following two kinds of statuses exist for the custom meter created.

Active custom meter

It means a custom meter actually in use and being billed. Sample value registration to the custom meter will cause transition to this status.

The maximum number of active custom meters that can coexist at the same time is 30. If the number is exceeded, creation of the 31st will cause an error.

Inactive custom meter

If sample value registration is not made for 24 hours after the latest value registration, an active custom meter will become inactive.
If this status is reached, the meter above is not counted as an active custom meter. Therefore, other active custom meter can be newly used.
In addition, sample values accumulated so far will be retained for the specified retention period (31 days by default, 397 days when combined with meter retention period extension function).
If value registration is made to a custom meter being inactive once, it will be counted again as an active custom meter.

Note

The maximum number of created custom meters is 120.
When custom meters are transmitted regularly from VM or the like on Enterprise Cloud 2.0, the Monitoring API Endpoint may become unreachable due to maintenance or failure of Enterprise Cloud 2.0 network or gateway, and value registration of the custom meter may become temporarily impossible.
When you use a custom meter in Enterprise Cloud 2.0 environment, please pay attention to network maintenance and fault information.

Custom meter agent

The custom meter accumulates data values collected by scripts created arbitrarily by the customer into the monitoring server.
If the custom meter agent is started on the target server, operations from acquisitions of items you generally want to collect on an OS (memory utilization, load average, etc.) until accumulation on the monitoring server can be executed automatically.
The source code of Customer meter agent is available at GitHub .

Meters acquired by custom meter agent

No	Categories	Meter Name	Details	Unit	Collection source and determination method	Optional	Monitoring Interval
1	CPU Utilization	cpu.user.percents	CPU utilization (user mode)	percent	Calculated from differences from the values collected previously by referring to /proc/stat.	Calculate the average of monitoring intervals	Optional
2	CPU Utilization	cpu.nice.percents	CPU utilization (low-priority user mode)	percent	Calculated from differences from the values collected previously by referring to /proc/stat.	Calculate the average of monitoring intervals	Optional
3	CPU Utilization	cpu.system.percents	CPU utilization (system mode)	percent	Calculated from differences from the values collected previously by referring to /proc/stat.	Calculate the average of monitoring intervals	Optional
4	CPU Utilization	cpu.idle.percents	CPU utilization (task queue)	percent	Calculated from differences from the values collected previously by referring to /proc/stat.	Calculate the average of monitoring intervals	Optional
5	CPU Utilization	cpu.iowait.percents	CPU utilization (I/O queue)	percent	Calculated from differences from the values collected previously by referring to /proc/stat.	Calculate the average of monitoring intervals	Optional
6	CPU Utilization	cpu.irq.percents	CPU utilization (interrupt)	percent	Calculated from differences from the values collected previously by referring to /proc/stat.	Calculate the average of monitoring intervals	Optional
7	CPU Utilization	cpu.softirq.percents	CPU utilization (interrupt)	percent	Calculated from differences from the values collected previously by referring to /proc/stat.	Calculate the average of monitoring intervals	Optional
8	CPU Utilization	cpu.steal.percents	CPU utilization (time used by other OS in virtual environment)	percent	Calculated from differences from the values collected previously by referring to /proc/stat.	Calculate the average of monitoring intervals	Optional
9	CPU Utilization	cpu.guest.percents	CPU utilization (virtual CPU for guest OS)	percent	Calculated from differences from the values collected previously by referring to /proc/stat.	Calculate the average of monitoring intervals	Optional
10	Disk	disk.{device name}.reads.completed.count	Completed read I/Os	count	Calculated from differences from the values collected previously by checking devices of the monitoring target and by referring to corresponding lines in /proc/diskstats.	Calculate total value within monitoring interval	Optional
11	Disk	disk.{device name}.reads.merged.count	Merge read I/Os	count	Calculated from differences from the values collected previously by checking devices of the monitoring target and by referring to corresponding lines in /proc/diskstats.	Calculate total value within monitoring interval	Optional
12	Disk	disk.{device name}.reads.sectors.count	Read sectors	count	Calculated from differences from the values collected previously by checking devices of the monitoring target and by referring to corresponding lines in /proc/diskstats.	Calculate total value within monitoring interval	Optional
13	Disk	disk.{device name}.reads.milliseconds	Read milliseconds	millisecond	Calculated from differences from the values collected previously by checking devices of the monitoring target and by referring to corresponding lines in /proc/diskstats.	Calculate total value within monitoring interval	Optional
14	Disk	disk.{device name}.writes.completed.count	Completed write I/Os	count	Calculated from differences from the values collected previously by checking devices of the monitoring target and by referring to corresponding lines in /proc/diskstats.	Calculate total value within monitoring interval	Optional
15	Disk	disk.{device name}.writes.merged.count	Merge write I/Os	count	Calculated from differences from the values collected previously by checking devices of the monitoring target and by referring to corresponding lines in /proc/diskstats.	Calculate total value within monitoring interval	Optional
16	Disk	disk.{device name}.writes.sectors.count	Write sectors	count	Calculated from differences from the values collected previously by checking devices of the monitoring target and by referring to corresponding lines in /proc/diskstats.	Calculate total value within monitoring interval	Optional
17	Disk	disk.{device name}.writes.milliseconds	Write seconds	millisecond	Calculated from differences from the values collected previously by checking devices of the monitoring target and by referring to corresponding lines in /proc/diskstats.	Calculate total value within monitoring interval	Optional
18	Disk	disk.{device name}.currently.ios.count	I/Os in execution	count	Calculated from differences from the values collected previously by checking devices of the monitoring target and by referring to corresponding lines in /proc/diskstats.	Monitoring value	Optional
19	Disk	disk.{device name}.ios.milliseconds	I/O exec. seconds	millisecond	Calculated from differences from the values collected previously by checking devices of the monitoring target and by referring to corresponding lines in /proc/diskstats.	Calculate total value within monitoring interval	Optional
20	Disk	disk.{device name}.weighted.ios.milliseconds	Weighted I/O exec. seconds	millisecond	Calculated from differences from the values collected previously by checking devices of the monitoring target and by referring to corresponding lines in /proc/diskstats.	Calculate total value within monitoring interval	Optional
21	Network	network.{nwif name}.receive.bytes	Received bytes	byte	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
22	Network	network.{nwif name}.receive.packets.count	Received packets	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
23	Network	network.{nwif name}.receive.errs.count	Received packets with errors	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
24	Network	network.{nwif name}.receive.drop.count	Received packets dropped	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
25	Network	network.{nwif name}.receive.fifo.count	Received packets with FIFO errors	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
26	Network	network.{nwif name}.receive.frame.count	Received packets with frame errors	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
27	Network	network.{nwif name}.receive.compressed.count	Compressed received packets	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
28	Network	network.{nwif name}.receive.multicast.count	Received packets transmitted by multicast	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
29	Network	network.{nwif name}.transmit.bytes	Transmitted bytes	byte	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
30	Network	network.{nwif name}.transmit.packets.count	Transmitted packets	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
31	Network	network.{nwif name}.transmit.errs.count	Transmitted packets with errors	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
32	Network	network.{nwif name}.transmit.drop.count	Transmitted packets dropped	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
33	Network	network.{nwif name}.transmit.fifo.count	Transmitted packets with FIFO errors	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
34	Network	network.{nwif name}.transmit.colls.count	Transmitted packets with collisions	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
35	Network	network.{nwif name}.transmit.cerrier.count	Transmitted packets with carrier loss	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
36	Network	network.{nwif name}.transmit.compressed.count	Compressed transmitted packets	count	Calculated from differences from the values collected previously by referring to /proc/net/dev. Calculate values per NW interface	Calculate total value within monitoring interval	Optional
37	Load average	loadavg.1.count	Load average(1 min)	count	Refer to /proc/loadavg	Average value in past 1 minute during monitoring	Optional
38	Load average	loadavg.5.count	Load average(5min)	count	Refer to /proc/loadavg	Average value in past 5 minutes during monitoring	Optional
39	Load average	loadavg.15.count	Load average(15 min)	count	Refer to /proc/loadavg	Average value in past 15 minutes during monitoring	Optional
40	Memory	memory.memtotal.kilobytes	Total memory capacity	kilobyte	Refer to /proc/meminfo	Monitoring value	Optional
41	Memory	memory.memfree.kilobytes	Available memory capacity	kilobyte	Refer to /proc/meminfo	Monitoring value	Optional
42	Memory	memory.buffers.kilobytes	Buffer memory capacity	kilobyte	Refer to /proc/meminfo	Monitoring value	Optional
43	Memory	memory.cached.kilobytes	Cash memory capacity	kilobyte	Refer to /proc/meminfo	Monitoring value	Optional
44	Memory	memory.swapcached.killobytes	Swap cash memory capacity	kilobyte	Refer to /proc/meminfo	Monitoring value	Optional
45	Memory	memory.active.killobytes	Active memory capacity	kilobyte	Refer to /proc/meminfo	Monitoring value	Optional
46	Memory	memory.inactive.killobytes	Inactive memory capacity	kilobyte	Refer to /proc/meminfo	Monitoring value	Optional
47	Memory	memory.swaptotal.killobytes	Total swap capacity	kilobyte	Refer to /proc/meminfo	Monitoring value	Optional
48	Memory	memory.swapfree.killobytes	Available swap capacity	kilobyte	Refer to /proc/meminfo	Monitoring value	Optional
49	Memory	memory.usedtotal.killobytes	Used memory capacity	kilobyte	Calculated from MemTotal, MemFree, Buffers and Cached in /proc/meminfo	Monitoring value	Optional

Note

To run custom meter agent, the server where custom meter run need to access to API endpoint of Monitoring via Internet.
If an instance initiated by a custom meter agent stops, or if communication with the Internet is suspended, values collected by the custom meters will not be accumulated on the monitoring server.
The operation target OSs of custom meter agent are as follows.
Linux: CentOS 7.1, Ubuntu16.04LTS (It also works in Linux environments other than these but they are not supported.)
The custom meter agent is targeted for use and operation on a virtual server of Enterprise Cloud 2.0, and the right to use in that case will be provided.
The custom meter agent is targeted for use and operation on a virtual server of Enterprise Cloud 2.0, and the right to use in that case will be provided.
In addition, customers can ask questions and have consultations within the basic support offered by Service Provider.
1)Questions on custom meter agent specifications and how to run the agent
2)Questions/Consultations on cause investigation and workaround when a custom meter agent does not work normally
If Service Provider judges that it is effective for problem solving, a revised version of custom meter agent will be developed and offered to customers. The lead time to deliver the revised version, however, shall be determined by Service Provider.
The operation rate and traffic of repository server is best effort.

Other notes

The number of times to register the value of the custom meter data is 1500 times per day (registration of the 1501st item becomes an error). Therefore, values can be registered at intervals of about once per day. If you execute value registration exceeding 1,500 within 1 day, it will not be accepted. The number of registered values per day will be reset to 0:00 (UTC). Also, with respect to editing actions of custom meters that are not in value registration, they are not covered by the upper limit (1500 times) per day.
The number of possible actions per API request is 100 actions. However, “Create new custom meter” and “Register custom meter data” can not be executed at the same time for the same custom meter
Custom meter can not be deleted by customer’s operation. The custom meter is automatically deleted when it exceeds the set retention period after becoming an inactive custom meter. (Inactive custom meters are not subject to billing.)

11.1.2.4. Graph Generation¶

This function displays a graph based on the collected/accumulated data.
Multiple graphs can be displayed within the same screen. The screen is refreshed automatically and the refresh interval can be customized.

11.1.2.5. Action Settings¶

This function collects, stores, and analyzes monitoring data, as well as changes the settings of threshold level and actions for monitored items.
This function can send failure notifications to Customers by various methods.

Notification Method

There are several failure notification methods that allow Customers to receive the failure notifications as follows:

Notification via email
By sending user API request

Note

Alarms in the past may be notified due to network delay or workload of servers.

If an alarm is notified, check the newest status on the portal.

Customizing Notification

Customers can further customize failure notifications depending its conditions.

Customers can receive failure notifications by the methods based on the designated timeslot and failure levels.

Notification levels (Urgent, Alert, and Info etc.) can be set and the notification destination can be assigned according to level.

Detailed Information of Failure Notification

Notification messages include the failure date and time, asset information, settings and the latest data. The notification messages can display items by the following macro:

Date and Time
Host name
Items and trigger description
Latest data
Adding User Comments

Note

For a notification of which region is set to JP1 or JP2 resources, alarm mails will be transmitted both in Japanese and English.

Alarm mails for regions other than JP1 and JP2 will be transmitted only in English.

11.1.2.6. Monitoring Item List¶

Customers can see the list of monitoring items they set.
They can also see the details of threshold they configured, as well as the status whether it is exceeded or not.
Additionally, they can select and delete multiple alarms displayed in the list.

11.1.2.7. Alert History¶

Customers can see history of actions previously executed.

11.1.2.8. Data Download¶

Performance data collected from various resources can be downloaded by GUI or API.

The following items can be set for download.

Resource Name
Meter Name
Time Period (At most, as far back as accumulation period)

11.1.2.9. API¶

This service provides API.
Customers can obtain monitoring information by sending ASPI request.
By configuring API parameters, they can set the details of data they would like to get, and set the time period.
The number of API requests for monitoring is limited to 4 calls / sec for each Source IP address and 240 cal / min for each user.

11.1.3. Menu¶

11.1.3.1. Menu / Plan¶

The service menu includes following two types.

Customers can select either of them as needed.

	Basic	Advanced
Pricing	Free of charge	Charged
Data Retention Period	32 days (Including the day)	32 days or 397 days (about 1 year 1 month, including that day) Up to 100 For more than 101 items, a monthly fee is added for each one Customers can set per every meter. Up to 300 tenants can extend the retention period up to 300
Number of Alarm	10 Alarms Per tenant	Up to 100 For more than 101 items, a monthly fee is added for each one Up to 300 per tenant
Custom Meter	1 piece Per tenant	10 Alarms Monthly fee is added for every 1 piece or more Up to 30 per tenant
Others	N/A	Dashboard function, Data download function

Note

For customers who use Advanced Plan and find that the maximum setting numbers of “Data Retention Period”, “Alarms” and “Custom Meters” per tenant are not enough, please talk to us separately.

11.1.3.2. Subscription Methods¶

All Customers can subscribe the Basic menu of Monitoring, with Enterprise Cloud 2.0 contract.

For Advanced menu, they can subscribe by placing an order via Customer Portal as needed.

11.1.4. Terms and Conditions¶

11.1.4.1. Conditions for Usage with Other Services¶

Available meters for monitoring settings are limited to the menu Customers subscribe.

11.1.4.2. Minimum Use Period¶

As for Advanced menu, the minimum usage period is one month.

Menu	Billing Unit
Advanced Plan	per Tenant
Advanced Plan - Additional Meter	per Meter
Advanced Plan - Additional Alarms	per Alarm
Advanced plan - additional custom meter	per Meter

11.1.5. Pricing¶

11.1.5.1. Initial Fee¶

There is no initial fee.

11.1.5.2. Monthly Fee¶

Basic menu is free. Fixed monthly fee is applied to Advanced menu.

11.1.6. Quality of Service¶

11.1.6.1. Support Coverage¶

The functions described in Section 2.1 are supported by this service.

11.1.6.2. Operation¶

This service is provided with the following operational quality.

Item	Details
Operation Time	24/7
Failure Support Policy	Rapid restoration performed by Service Provider.

11.1.6.3. SLA¶

This service does not provide a SLA.

11.1.7. Restrictions¶

Please note that If the resource’s survival time is less than the monitoring interval, the meter will not be output.

The number of API requests for monitoring is limited to 4 calls / sec for each Source IP address and 240 cal / min for each user.

11. Management

11.2. Cloud Management Platform