Inquiry form for vSphere ESXi¶
Use this template and send your inquiry from the ticket system.
For inquiries regarding Dedicated Hypervisor vSphere ESXi, please fill out the following content. ■Please select from the inquiry menu below. □Dedicated Hypervisor vSphere ESXi □Dedicated Hypervisor GuestImage vCenter Server ■Please select a query type from the following. □Inquiry about product specifications (please describe items 1 and 2) □Inquiry about trouble or trouble (please describe all items from 1 to 6) 1.Applicable product information (Customers can update their products, so please check.) vCenter Server： 5.5.* (build:*******) vCenter Host Name：*****.***.**** vCenter ServerDB: Microsoft SQL Server 2014 Standard Edition **.*. ESXi version： ESX 5.5 u* ESXi Host Name： ******.***.*** 2.Inquiry 3.Impact contents (impact on customer system) Please describe the specific situation Ex.) Virtual server is stopped Errors are recorded in vSphere ESXi and vCenter and there is no apparent impact 4.Occurrence situation Ex.) Impact is ongoing Currently restored 5.Time series 2018/**/** **:**:** 2018/**/** **:**:** 6.Acquisition log Error / message screen capture etc vmsupport log, event log