Pricing / Operation¶
** Monthly cost **
Corresponding Support Coverage¶
** The target version **
It is supported only if it is available at the specified software version of the following.
update2a or later
4541947 and later
4637290 and later
update1e or later
7515524 or later
update3b or later
15129973 or later
|END OF GENERAL SUPPORT||END OF TECHNICAL GUIDANCE|
Support of content¶
Included to Support Coverage:
Answers to questions about how to use the vCenter Server.
NOT Included to Support Coverage:
Trouble investigation and trouble elimination work by directly logging in to the customer’s system 
Design and construction work of the customer’s system
Answer to the query about the performance that is not achieve as the performance that the customer thought.
Supports to problems that cannot be concluded as vCenter Server problems.
Customers have to Inquiry to VMware on their own
Direct communication with product vendors other than vCenter Server in case of complex problems with those vendors.
Support outside of the support hours of this service. Support with specified due date of the support 
NTT Com doesn’t guarantee the restoration of the defect / failure
NTT Com doesn’t guarantee the correction in case of trouble of vCenter Server.
Also it includes a log acquisition and upload that it is needed for investigation.
Please note that the responses are only the best effort-type. Though the supports will be delivered as quickly as possible, it may not meet your expectation especially in case of congestion of support inquiries or delay of VMware support.
Venues of Support¶
- Inquiries about vCenter Server productPlease contact us from this service ticket system.In that case, please issue the ticket using the following format describing the necessary information.Support of content