Pricing / Operation

Pricing

Following is the pricing model of Baremetal Server menu. For more details of per-minute usage-based charge with the maximum metered cap, please refer to the Service Description on Contract Management.

Initial cost

This menu does not require initial fee.

** Monthly cost **

It will be included in the vSphere ESXi menu.


Operations

Support

Support that is provided in this menu, only if it meets the following conditions and conforms to the product support that VMware provides.
By any chance, in the case that it did not meet the terms and conditions, the support can not be provided for the vCenter Server.

Corresponding Support Coverage

** The target version **

It is supported only if it is available at the specified software version of the following.

Version

Migration

Build Installer Build
6.0

update2a or later

4541947 and later

4637290 and later

6.5

update1e or later

7515524 or later

N/A
6.7

update3b or later

15129973 or later

N/A

Note

Please check how to check the following about the Build Number / Installer Builde Number.


Support Period

Support policy is depending on the product life cycle prescribed by VMware, inc. that provides vCenter Server.
Each version of the support period of this menu are as follow. (For the latest information, please check the following VMware’s document)

Version

END OF GENERAL SUPPORT END OF TECHNICAL GUIDANCE
5.5 2018/09/19 2020/09/19
6.0 2020/03/12 2022/03/12
6.5 2021/11/15 2023/11/15
6.7 2021/11/15 2023/11/15

Note

Please see below sites for details about each Support phase.
External link: VMware Lifecycle Policies <https://www.vmware.com/support/policies.html#lifecyclepolicies>


Support of content

The support that is provided in this menu, is accorded to the Basic Support type of VMware’s General Support.
Content that is included in the support for this menu is as follows.

Included to Support Coverage:

  • Answers to questions about how to use the vCenter Server.

  • Answers to inquires and investigations of the trouble / fault of vCenter Server. Following information will be contained in the answers.
    *Advice for the resolved trouble
    *Information guidance on KB and the like that include the information of WA about the trouble [1] [2]

NOT Included to Support Coverage:

  • Trouble investigation and trouble elimination work by directly logging in to the customer’s system [3]

  • Design and construction work of the customer’s system

  • Answer to the query about the performance that is not achieve as the performance that the customer thought.

  • Supports to problems that cannot be concluded as vCenter Server problems.

  • Customers have to Inquiry to VMware on their own

  • Direct communication with product vendors other than vCenter Server in case of complex problems with those vendors.

  • Support outside of the support hours of this service. Support with specified due date of the support [4]

[1]

NTT Com doesn’t guarantee the restoration of the defect / failure

[2]

NTT Com doesn’t guarantee the correction in case of trouble of vCenter Server.

[3]

Also it includes a log acquisition and upload that it is needed for investigation.

[4]

Please note that the responses are only the best effort-type. Though the supports will be delivered as quickly as possible, it may not meet your expectation especially in case of congestion of support inquiries or delay of VMware support.


Venues of Support

Following system will be used to give supports.

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  1. Inquiries about vCenter Server product
    Please contact us from this service ticket system.
    In that case, please issue the ticket using the following format describing the necessary information.
    Support of content

Note

log files, etc are provided by Support Center of VMware.
NTT Com will send it to upload site.

SLA

There is no SLA in this menu.
Please check the EcnterpriseCloud2.0 Terms of Use for details.