9.6. Arcserve

9.6.1. Overview

9.6.1.1. Service Menu Overview

  • By applying this menu, you can use the license of backup software that runs on Enterprise Cloud 2.0 (ECL 2.0) on a monthly basis.

  • The backup software provided in this menu can be used for migration from on-premises environment to ECL 2.0 and storage and recovery to remote locations.


9.6.1.2. Features

  • Customers can use backup software with monthly billing.

  • System image backup and data backup of Virtual Server, virtual machine on Dedicated Hypervisor (vSphere ESXi) and Bare Metal Server are available.

  • Customers can migrate server to different server type among Virtual Server, Dedicated Hypervisor (vSphere ESXi) and Bare Metal Server.

  • Systems and data located on ECL2.0 external environment such as on-premise can be migrated to ECL2.0.

  • Customer can use for remote store and restoration between ECL2.0 external environment such as on-premise and ECL2.0, and regions of ECL2.0.

  • Inquiries about software are available.


9.6.1.3. Use Case

  • Backup large amount of data

  • Changing server type due to expansion and contraction of system requirements for performance.

  • Migration from on-premise.

  • Enhanced resiliency of backup data by remote store and restoration between multiple regions.



9.6.2. Functions

9.6.2.1. Backup Software

  • Various functions of Arcserve Unified Data Protection (UDP) Advanced Edition can be used as backup software.

  • Fore detailed functions, refer to the product manual provided by Arcserve. Refer to knowledge center for how to obtain product manual and configuration example.

  1. Image backup/restore (with agent)

  2. Data backup.restore (with agent)

  3. Virtual machine snapshot (without agent)

  4. Replicate backup to remote site

  5. Centralized backup control with management console (including delivery and remote install of agent)


9.6.2.2. Software Support

  • Product support for Arcserve UDP Advanced Edition is provided directly by Arcserve.

  • Refer to the following information for such as contact and support time for the software support. Support included in this menu is “Technical support”.

    Note

    Details of the support the Arcserve Support Policy (EN)


9.6.3. Menu

9.6.3.1. Menu list

Categories

Menu

type

Unit

Billing Unit

Monthly limit

Middleware

Arcserve Unified Data Protection (UDP) Advanced Edition

V6 for Virtual Server

license

Monthly (Fixed)

(None CAP)
   
V6 for
Baremetal Server 1 Socket,
Dedicated Hypervisor 1 Socket

license

Monthly (Fixed)

(None CAP)
   
V6 for
Baremetal Server 2 Socket,
Dedicated Hypervisor 2 Socket

license

Monthly (Fixed)

(None CAP)
   

V6.5 for Virtual Server

license

Monthly (Fixed)

(None CAP)
   
V6.5 for
Baremetal Server 1 Socket,
Dedicated Hypervisor 1 Socket

license

Monthly (Fixed)

(None CAP)
   
V6.5 for
Baremetal Server 2 Socket,
Dedicated Hypervisor 2 Socket

license

Monthly (Fixed)

(None CAP)

9.6.3.2. Required number of licenses

  • Please select the license according to the specification of the server to be backed up.

  • No license is required for the restore destination server. However, if you need a backup even at the restore destination, please apply another license.


9.6.3.3. License for Virtual Server

  • If the server to be backed up is a physical server not owned by the customer, please select the license for for Virtual Server .

  • The ECL 2.0 external environment when using it for ECL 2.0 and DR with ECL 2.0 is the same.


9.6.3.4. Baremetal Server/Dedicated Hypervisor

  • If the server to be backed up is a physical server of CPU 1 socket exclusive to the customer, please select the license for for Baremetal Server 1 Socket , Dedicated Hypervisor 1 .

  • If the server to be backed up is a physical server of CPU 2 socket exclusive to the customer, please select the license for for Baremetal Server 2 Socket , Dedicated Hypervisor 2 .

Note

If you are using a physical server with more than 3 CPU sockets, please apply for a number of CPU number with 1 socket / 2 socket licenses.



9.6.4. Service Order

9.6.4.1. Subscription Methods

  • New, add, cancel please apply at the portal.


9.6.4.2. Maximum number of subscription

  • Customer can subscribe up to 2,500 license.
    If customer expects more than maximum number, please contact NTTCom sales representative.

9.6.4.3. Available region of subscription

  • Customer can subscribe in following regions.

JP1 JP2 JP5 US1 UK1 DE1 SG1 HK1 AU1
Y Y Y Y Y Y Y Y Y

9.6.4.4. Available ECL2.0 region to use license

  • Customer can use license in following ECL2.0 regions.

JP1 JP2 JP5 US1 UK1 DE1 SG1 HK1 AU1
Y Y Y Y Y Y Y Y Y

9.6.4.5. Available countries and regions except for ECL2.0 regions to use license for migration to ECL2.0

  • If customer migrate from countries or regions other than ECL2.0 regions, customers can use license subject to comply with following conditions.

  1. License can not be used at locations as stipulated by the export laws of the United States of America.

  2. Customer shall comply with countries and/or regions related to migration by customer’s responsibility.


9.6.4.6. Software support and language

  • For each application, you will need to specify a window for software support. It is not possible to inquire to countries other than the ECL 2.0 region providing country specified.

Available languages for inquiries are as follows:

JP US UK DE SG HK AU

Japanese

English

English

English

English

English

English

** 2. Support at each window is limited to the following OS locale (language). **

JP US UK DE SG HK AU

English/Japanese

English

English

English

English

English

English



9.6.5. Pricing

9.6.5.1. Initial Fee

  • No initial cost is required to use this service.


9.6.5.2. Monthly Fees

  • Fixed monthly fee is required to use this service, independent from used minutes in the usage month.



9.6.6. Operation

9.6.6.1. Support Coverage

  • Arcserve will directly offer the support with regard to subscribed Arcserve UDP Advanced Edition.

  • If customer suspect a malfunction of Arcserve UDP Advanced Edition, contact the support center of Arcserve.


9.6.6.2. Verified Environments

  • We have confirmed normal operation on ECL 2.0 about the environment described in the configuration guide.


9.6.6.3. SLA

  • This menu does not cover SLA.



9.6.7. Terms And Conditions

9.6.7.1. Conditions for This Service in Combining with Other Services

  • Customer can use ECL2.0 storage environment as customer selected to store backup.


9.6.7.2. Minimum Usage Period

  • No minimum use period is required to use this service.


9.6.7.3. Important Notice Prior to Use

  1. This menu does not guarantee successful backup and restoration of system and data. Customer shall execute backup and restoration at customer’s own risk. NTTCom will not be responsible even if trouble occurs in restoration target server.

  2. Backup may not be acquired due to service outage or maintenance. Customers shall confirm about the backup acquisition status.

  3. If data update occurs during backup acquisition, consistency of backup data may be lost. Customer shall secure consistency before backup is executed.

  4. The number of license required for each OS and server type is required for each server.

  5. To use this menu, Arcserve EULA shall be applied in addition to the terms and conditions of this menu. By comply with it, modifications such as logos, copyright notations, etc., reverse engineering, unauthorized installation, distribution, reproduction, etc. are prohibited.

  6. License can be installed once on OS. Customer can not use a used license for another server.

  7. In case of subscription or cancellation in the middle of the month, NTTCom bills a monthly fee.

  8. To change the software support region specified at the time of the subscription, customer needs to cancel the current subscription and subscribe new license.

  9. For inquiries to Arcserve, Order ID is required. NTTCom notifies customer of Order ID and license key after subscription. Notification of Order ID requires 5 business days.

  10. In order to enable customers to directly contact Arcserve, NTTCom notifies Arcserve of the information that customer subscribed.

  11. Arcserve’s support may vary by region.

  12. The license offered as this menu is not allowed to use for the system which is not directly related to the system running over ECL2.0.

  13. The license switch of OS is required for migration to ECL2.0. Customer should comply with the terms and conditions of ECL2.0 OS menu, including migration from ECL2.0 to the external environment.

  14. If any violation of license is confirmed, service may be terminated.

  15. The available term of the license conforms to Arcserve’s EOL / EOS policy.

  16. Applications are obtained from the Arcserve website.

  17. Compute resources for running the application and storage of the backup destination are not included in this menu.

  18. Changing the server type using this menu does not guarantee the success of the type change or migration work of any configuration. Server type change will be implemented at customer’s responsibility.