2.9.2. Collection of information related to failure¶
If an event that seems to be failure does not solve even if countermeasures are taken, contact the support contact of Acronis.
This section describes how to collect information to provide information at the time of failure to the support contact.
① Save the contents of the notification of an error on text file and so on.
* Do not forget the storage destination folder because this file is used when contacting Acronis.
② Obtain the capture of the error screen if an error screen appears.
* Do not forget the storage destination folder because the capture of this screen is used when contacting Acronis.
③ Collect system information of Acronis.
Select [DEVICES] - [All machines] on the management server, and then click [Activities] from the gear mark for the server in which a failure occurs.
Click [Collect system information]. The zip file is downloaded.
* Do not forget the storage destination folder because this system information file is used when contacting Acronis.