2.5. Compute¶

Enterprise Cloud Infrastructure is a multi-tenanted architecture fully managed by NTT Com Group. Segments of Enterprise Cloud Infrastructure are allocated to Customer who NTT Com Group designates when purchasing Enterprise Clouds. This allocated Compute Resource is called a VPDC (Virtual Private Data Center).
Within the Virtual Private Data Center, Customer is able to divide the computing resource into multiple Compute Resource Pools. This allows for example, the creation of a Compute Resource Pool per subsidiary or per application layer.
Each Customer will have the ability to have access and control to multiple Virtual Private Data Centers across Geographic regions and locations as specified in the Geographic coverage section of this document with a limit currently of one Virtual Private Data Center per physical Data Center.
Customer is also able at any time to increase and decrease the amount of Compute Resources through Customer Portal.

VPDC contains one or more Virtual Rooms and within each Virtual Room, Compute Resource Pools contain CPU, Memory and Storage. These resources are used by the Virtual Machines.

Diagram : Compute Resources

2.5.1. Compute Resource¶

2.5.1.1. Overview¶

NTT Com Group is able to offer a number of Compute Resource to provide virtual resource in combination of CPU, Memory and Storage necessary to create Virtual Machines

Menu			Japan			Europe
			JP			UK	FR	ES
			Yokohama No.1 Data Center	Kansai1 No.1 Data Center	Saitama No.1 Data Center	Hemel Hempstead2 Data Center	Paris2 Data Center	Madrid2 Data Center
Compute Resource (Shared Device)	Compute Class	Guaranteed	Yes	Yes	Yes	Yes	Yes	Yes
		Premium *	Yes	Yes	N/A	Yes	N/A	N/A
		Standard *	Yes	Yes	N/A	Yes	N/A	N/A
	Storage Class	Premium	Yes	Yes	Yes	Yes	Yes	Yes
	Storage Class	Standard	Yes	Yes	Yes	Yes	Yes	Yes
Compute Resource (Dedicated Device)	Compute Class Generation 1*	Large	Yes	Yes	Yes	N/A	N/A	N/A
		Medium	N/A	N/A	N/A	Yes	N/A	N/A
		Small	Yes	Yes	Yes	N/A	N/A	N/A
	Compute Class Generation 2*	Large	Yes	Yes	Yes	N/A	N/A	N/A
		Medium	Yes	Yes	Yes	Yes	N/A	N/A
		Small	Yes	Yes	Yes	N/A	N/A	N/A
	Compute Class Generation 3*	Large	Yes	Yes	Yes	Yes	Yes	Yes
		Medium	Yes	Yes	Yes	Yes	Yes	Yes
		Small	Yes	Yes	Yes	Yes	Yes	Yes
	Storage Class	Premium +	Yes	Yes	Yes	Yes	Yes	Yes
	Storage Class	Standard	Yes	Yes	Yes	Yes	Yes	Yes

Menu			APAC
			SG	HK	MY	TH
			Serangoon Data Center	Tai Po Data Center	Cyberjaya3 Data Center	Bangna Data Center
Compute Resource (Shared Device)	Compute Class	Guaranteed	Yes	Yes	Yes	Yes
		Premium *	Yes	Yes	Yes	Yes
		Standard *	Yes	N/A	N/A	N/A
	Storage Class	Premium	Yes	Yes	Yes	Yes
	Storage Class	Standard	Yes	N/A	N/A	N/A
Compute Resource (Dedicated Device)	Compute Class Generation 1*	Large	N/A	N/A	N/A	N/A
		Medium	Yes	Yes	Yes	Yes
		Small	N/A	N/A	N/A	N/A
	Compute Class Generation 2*	Large	Yes	Yes	N/A	N/A
		Medium	Yes	Yes	N/A	N/A
		Small	Yes	Yes	N/A	N/A
	Compute Class Generation 3*	Large	Yes	Yes	Yes	Yes
		Medium	Yes	Yes	Yes	Yes
		Small	Yes	Yes	Yes	Yes
	Storage Class	Premium +	Yes	Yes	Yes	Yes
	Storage Class	Standard	Yes	Yes	Yes	Yes

Table: Compute Resource Availability

*Suspended new sales of the menu.

2.5.1.2. Features¶

2.5.1.2.1.Compute Resource (Shared Device)¶

Compute Class – Guaranteed
- CPU and Memory that are configured and Guaranteed to Customer. This Class does not have burst capabilities, however SLA is applicable for this service component.
- Compute Resource Pool in different Zones (Zone A and B) guarantees that Virtual Machines in different Zones reside in a physically separate hardware. (Different Zones(ZoneA and B) is available only in Yokohama DC)
Compute Class - Premium:
- CPU and Memory that are configured and Guaranteed to Customer. In addition to the Guaranteed CPU and Memory, Customer also receives the capability to burst up to 25% of configured resources. However, this burst portion is not Guaranteed and could be subject to contention according to load on the environment.
- Compute Resource Pool in different Zones (Zone A and B) guarantees that Virtual Machines in different Zones reside in a physically separate hardware. (Different Zones(ZoneA and B) is available only in Yokohama DC)
Compute Class - Standard:
- CPU and Memory are not Guaranteed to customer and thus provided at a lower price compared to Compute Class - Premium. This class does not have burst capabilities.
Storage Class - Premium:
- Class of Storage utilizing SAS drives to provide optimum performance.
Storage Class - Standard:
- Class of Storage utilizing Nearline SAS drives for cost effective usage of Storage

2.5.1.2.2.Compute Resource (Dedicated Device)¶

Compute Class
- NTT Com Group offerscustomers a dedicated Compute Resource residing on physical servers dedicated to the Customer.
  
  Customer needs to fills in the Service Order form for managing the Compute Resource Pool for Dedicated Device.
  
  There are three different types of Compute Class.
  
  Large:
  
  The Physical Server of Large is the largest.
  
  The Physical Server of Large provides the largest CPU Resource and Memory
  
  The CPU performance (frequency) of Large is higher than that of Medium.
  
  Medium:
  
  The Physical Server of Medium is larger thatn that of Small and smaller than that of Large.
  
  The Physical Server of Medium provides larger CPU Resource and Memory Resource than Small.
  
  Small:
  
  The Physical Server of Small is the smallest.
  
  The Physical Server of Small provides smaller CPU Resource and Memory Resource than Medium.
Storage Class – Premium +:
- Class of Storage utilizing SAS drives configured to increase Storage performance compared to Storage Class – Premium.
- The Storage IO performance of Premium + is better than that of Premium.
- The cost per GB of Premium + is worse than that of Premium.
Storage Class – Premium:
- Class of Storage utilizing SAS drives to provide optimum performance.
- The Storage IO performance of Premium is worse than that of Premium +.
- The cost per GB of Premium is better than that of Premium +.

Customer is able to deploy different types of Compute Resource Pool within each Virtual Private Data Center environment.

Multiple Compute Resource Pool in the same Virtual Room can be linked together.

2.5.1.3. Restrictions¶

2.5.1.3.1.Compute Resource (Shared Device)¶

Compute resources are sold to Customer in the following units.

CPU: can be specified from 1 GHz to 48 GHz by 1 GHz increments; and
Memory: can be specified from 1 GB to 144 GB by 1 GB increments; and
Storage: can be specified from 50 GB to 4,000 GB by 1GB increments.

Within each Virtual Private Data Center, a Customer can define as many Compute Resource Pool as they require.

2.5.1.3.2.Compute Resource (Dedicated Device)¶

You can add or reduce the physical servers (regular servers and standby servers) and storage devices handled by dedicated devices within the ranges shown below.

To add, delete, or change a physical serve, please submit the application specified separately.

Dedicated Device	Lower Limit	Upper Limit	Application Unit
Regular Servers	1	18	1
Standby Servers	1	2	1
Storage Device	1	1	-

The amount of resource that could be distributed to each compute resource pool from the dedicated device is as follows.

Resource	Minimum	Maximum	Unit
CPU	1GHz	Total amount of CPU resource of HA Cluster (Active Server)	1GHz
Memory	1GB	Total amount of Memory resource of HA Cluster (Active Server)	1GB
Disk	50GB	Disk resource of Storage Device	50GB

Physical Server Performance

The physical configuration of one physical server that are provided are shown below.

Generation	Class	Number of physical CPU sockets	Total of physical CPU cores	CPU(GHz)	Memory(GB)	CPU processing capacity
Generation1	Small	2	16	32	128	Intel Xeon 2.0GHz
	Medium	4	32	70.4	192	Intel Xeon 2.0GHz
	Large	4	32	86.4	768	Intel Xeon 2.0 GHz
Generation2	Small	2	16	41.6	128	Intel Xeon 2.6GHz
	Medium	4	32	83.2	192	Intel Xeon 2.6GHz
	Large	4	32	83.2	768	Intel Xeon 2.6GHz
Generation3	Small	2	16	38.4	128	Intel Xeon 2.4GHz
	Medium	4	40	80	192	Intel Xeon 2.0GHz
	Large	4	40	80	768	Intel Xeon 2.0GHz

Available Resource by 1 physical server (as of June 2016)

Generation	Class	CPU Resource (GHz)	Memory Resource (GB)
Generation1	Small	27	115
	Medium	65	182
	Large	80	730
Generation2	Small	35	115
	Medium	75	176
	Large	75	729
Generation3	Small	32	115
	Medium	72	176
	Large	72	729

Physical Servers of different Compute Class and generation, cannot construct a same cluster. Physical servers of the same compute class and same generation can be added within the limit range.

The type of Physical Storage Class cannot be changed after delivery of services.
Plan change is available, but the storage device itself cannot be deleted
The minimum period of use is one year. However, if you make a plan change of storage device, then one year will be count from the day of the service-in.

Storage amount of disk resource may vary due to constitution.

Please refer to the following table for disk resource of each service plan.

2.5.1.3.2.1.Adjustable Reservation Ratio¶

For Compute Resource (Dedicated Device) service, customer could specify the limit value of CPU, Memory, Disk Resource.

The parameter for each resource is as follows.

Limit	Maximum limit of available resource for CRP
Reservation Ratio	The percentage that reservation value covers in limit. This would be a parameter for CPU and Memory resource.
Reservation Value	The resource value which is definitely available for Compute Resource. This would be a parameter for CPU, Memory, and disk resource.

Service	CPU Limit	Memory Limit
Compute Resource (Dedicated Device)	Any value specified by Customer	Any value specified by Customer

Also, the below is the condition for limit value.

	Minimum	Maximum	Step
CPU	1GHz	The resource value provided by the HA cluster	1GHz
Memory	1GB	The resource value provided by the HA cluster	1GB
Disk	50GB	Disk resources provided by the storage device	1GB

If Customer needs, he or she can create the “100% Guaranteed” Compute Resource Pool. On the other hand, Customer can create the “100% Best Effort” Compute Resource Pool.

2.5.1.4. vApp¶

vApp is a new feature that can be seen on Customer Portal 2.0.
vApp is a container for Virtual Machines which is managed by VMware.
All functional characteristics of vApp is currently not supported in Enterprise Cloud.
vApp for Enterprise Cloud can only support one single Virtual Machine.

2.5.1.5. Virtual Machine¶

Virtual Machines are created with the Operating System selected by Customer from the Public or Private Catalog and configured with standard technical features. Customer will set the name and description of a Virtual Machine through the Customer Portal.
Virtual Machines can be accessed or managed via the Customer Portal and/or accessed directly via Internet or IP-VPN connection. Customer console access to Virtual Machines through the Customer Portal is via the VMware browser plugin over SSL.
Customer will access or manage the Virtual Machines console with Software made available by NTT Com Group. All Software are supplied “as is” and Customer will have only such warranties, express or implied, if any, as provided by the third party Software licensor of such Software.
NTT Com Group will not be involved in the design, development, production or maintenance of Customer’s Internet or Intranet website, Customer IT management and administration tools, or any applications services Customer installs on the Virtual Machines, nor provide any antivirus to Customer as an integrated part of the Enterprise Cloud.
Customer hereby confirms that it is knowledgeable in and fully understands VM management concepts and related tools, and that it has the required skills in the field of VM administration and related tools, and this under whatever environment (including, but not limited to MS Windows, Linux).

a) Virtual Machine (VM) characteristics

The technical characteristics of a VM are listed below.

For Customer Portal 2.0

Number of vCPUs
- Number of vCPUs can be modified when the VM is turned off ;
- Number of vCPUs can be assigned in increments of 1vCPU.

Memory
- Memory resource allocated to a VM can be modified when the VM is turned off;

Virtual disks – usable disk space for Premium/Standard Storage:
- Each virtual disk has;

Assigned Unit: GB

Minimum Value: 1 GB;
Maximum Value: 2,047 GB; In increments of 1GB;

Assigned Unit: MB

Minimum Value: 1 MB;
Maximum Value: 2,097,151 MB; In increments of 1MB;

Customer can increase the capacity of existing disk, but cannot decrease.
After increasing the capacity of the disk, customers must edit the disk partition and make it available from the OS by themselves.
A VM can be connected to a maximum of 6 virtual disks, plus 1 Root Disk.

For Customer Portal 2.0, a VM can be connected to a maximum of 59 virtual disks, plus 1 Root Disk.
There is no limit for total disk capacity.

However, the total disk capacity (no limit) + Memory Resource (different for each Compute Class) must be below the amount of space left in storage resource.
Virtual disks can be added or removed from the VM at any time when on and off.
When removing a virtual disk, all data contained on the virtual disk is lost;
Restrictions

It is required to install the VMware tool to execute “disk expansion”.
During the image snapshot by Image Backup, “disk expansion” cannot be executed.
When using Integrated Network Appliance, customer needs to click “Start Monitoring” button in order to start the ping monitoring for VMs. This will start automatically for vFirewall.

Socket of vCPU

In some of the Customer Portal ver2.0 available Data Centers, number of cores per socket can be set. The combination of socket and core could be set within the amount of resource that can be assigned to each Virtual Machine.

Functional Availability at each Data Center

JP
Yokohama No.1	Kansai1	Kansai1a	Saitama No.1
Y	Y	Y	Y

UK	FR	ES	SG	HK	MY	TH
Y	Y	Y	Y	Y	Y	Y

Virtual Network Interface Cards (vNICS)
- A maximum of 8 vNICs per VM;
  
  This is applicable for Customer Portal 2.0.
A maximum of 1 IP address per vNIC;
In increments of 1 vNIC;
The MAC address of vNIC is defined at deployment, Customer cannot modify the MAC address;
Multiple vNICs on the same Virtual Machine cannot be connected to the same Server Segment;
One vNIC will be assigned as primary vNIC;
The primary vNIC is used to monitor the VM, and is the default gateway for the VM;
vNICs of a VM can be reconfigured when the VM is turned off.

When creating a VM, Customer must configure the number of vCPUs and the RAM resources, the Public or Private Template, the name and optional description of the VM, and select at least 1 vNIC and 1 Server Segment to which the VM will be connected.

The table below describes the relationship rules between VMs and the resources of their Compute Resource Pool:

		VM creation	VM start up	Running VM	VM off
Compute Resource Pool Premium	CPU	non limiting factor	non limiting factor	utility(limited to max GHz per vCPU)	available
	Memory	non limiting factor	limiting factor	80% reserved (+ boot overhead)(20% above are utility)	available
	Disk	limiting factor	limiting factor	100% reserved	100% reserved

Table : VM and resource pool relationship rules

The table refers to the following definitions:

non limiting factor: action can be performed even when resource is not available in sufficient quantity in the CRP;
limiting factor: sufficient resources in the CRP (25% CPU & Memory burst included) are required to perform the action;
reserved: the resource is dedicated to the VM and is not available for other VMs (not shared);
utility: the resource is shared amongst VMs within a single resource pool, and limited to the VM configuration parameters;
available: the resource is not used by the VM, and is available to other VMs in the CRP.

Please note that server virtualization associates some memory and disk overhead, which consumption is depends on virtual machine’s power status. Therefore customer needs to consider associated overheads when they calculate resources for their system. Please refer to Service Functional Description for the detail.Customer can create as many VMs as he requires in a Compute Resource Pool. The total amount of CPU and Memory resources configured to all the VMs contained in a particular Compute Resource Pool may exceed the total resources of this Compute Resource Pool. Resources utilization is limited by the capacity available in the Compute Resource Pool and Customer may have to increase the capacity of the Compute Resource Pool to enable all VMs to run concurrently.
A VM is created with a virtual disk containing a minimum amount of Storage required to support the OS, called the “Root Disk”. This minimum amount cannot be modified or deleted and is related to the OS installed on the VM. There must be sufficient Storage resources available in the Compute Resource Pool when creating the VM.
When allocated to a VM, Storage resource is reserved to the VM and cannot be allocated to another VM. Customer may increase the Storage capacity of the Compute Resource Pool to add virtual disks to a VM. When calculating the disk size, Customer should add the Memory size to the total disk size. Storage can be freed by deleting existing disks attached to other existing VMs.

2.5.2. Private Catalog¶

2.5.2.1. Overview¶

A Private Catalog is a disk space for storing Templates of a VM(Virtual Machine). Customer may create a Template from a VM in a Compute Resource Pool. From the Template stored in the Private Catalog, Customer are able to replicate a new VM.

The infrastructure used for Private Catalog is provided by using shared disk resources in Storage facilities for multiple Customers. However, Templates stored in the Private Catalog solely accessible to Customer.

Private Catalog is available, however, only at the same Data Center as that of the Compute Resource Pool. Therefore, it cannot be used in another Data Center.

Menu

Japan

Europe

JP

UK

FR

ES

Yokohama No.1 Data Center

Kansai1 No.1 Data Center

Saitama No.1 Data Center

Hemel Hempstead2 Data Center

Paris2

Data Center

Madrid2

Data Center

Private Catalog

Yes

Menu

APAC

SG

HK

MY

TH

Serangoon

Data Center

Tai Po

Data Center

Cyberjaya3

Data Center

Bangna

Data Center

Private Catalog

Yes

Table ：Private Catalog Availability

2.5.2.2. Features¶

The following features will be provided for Private Catalog.

Features provided	Feature overview
Storage for storing Templates	Customer is able to configure the disk space of Private Catalog. Private Catalog can be ordered per CRP under the conditions below; - Minimum value: 10 GB; - Maximum value: 4000 GB; * If the Virtual Machine is over 4,000GB for total disk capacity + the memory resource, the template cannot be created. - In increments of 1GB;
Deploy VM from Private Catalog	Customer is able to deploy VM from Template stored in the Private Catalog.
Create Template	Customer is able to convert a VM in Compute Resource Pool to a Template and store in Private Catalog.
Import Template	Customer is able to import (upload) VM images which Customer created on a local server etc. to Private Catalog.
Export Template	Customer is able to export (download) VM images stored in Private Catalog to Customer’s local environment.

Table ：Private Catalog Features

2.5.2.3. Restrictions¶

Customer shall be liable for the VM image they bring in. NTT Com Group assumes that all data brought in to Enterprise Cloud, including but not limited to guest OS licenses and application licenses, will be handled by Customer. It is necessary for Customer to confirm with their license provider whether they are allowed to be used in Enterprise Cloud environment.

Diagram 03: Concept of disk consumption for Private Catalog

Restrictions for Windows server guest OS
When creating Virtual Machine from Template of Windows Server, the Sysprep runs automatically at the first startup of the Virtual Machine.
According to the product specification and licensing conditions of Microsoft Corporation, the maximum number of runs of Sysprep on Virtual Machine the guest OS of which is Windows Server is three times. When trying to run Sysprep over the limit, the Virtual Machine may be unavailable.
*Sysprep・・・A tool which conducts the prior system construction of Windows OS

2.5.3. License¶

2.5.3.1. OS¶

2.5.3.1.1.Overview¶

When creating a VM, Customer may choose a Public Template to use OS License provided through NTT Com Group at Public Catalog. There are currently OS License for Windows or the right to use subscription of Red Hat Enterprise Linux and Open Source OS.

OS License and the subscription in Enterprise Cloud will be provided as NTT Com Group’s service under the SPLA license agreement with Microsoft Corporation, and the contract executed with Red Hat, Inc., respectively.

The table below shows the availability for OS license.

Menu		Japan			Europe
		JP			UK	FR	ES
		Yokohama No.1 Data Center	Kansai1 No.1 Data Center	Saitama No.1 Data Center	Hemel Hempstead2 Data Center	Paris2 Data Center	Madrid2 Data Center
OS License	Windows Server	Yes	Yes	Yes	Yes	Yes	Yes
	Red Hat Enterprise Linux	Yes	Yes	Yes	Yes	Yes	Yes
	Cent OS	Yes	Yes	Yes	Yes	Yes	Yes
	Ubuntu	Yes	Yes	Yes	Yes	Yes	Yes

Menu		APAC
		SG	HK	MY	TH
		Serangoon Data Center	Tai Po Data Center	Cyberjaya3 Data Center	Bangna Data Center
OS License	Windows Server	Yes	Yes	Yes	Yes
	Red Hat Enterprise Linux	Yes	Yes	Yes	Yes
	Cent OS	Yes	Yes	Yes	Yes
	Ubuntu	Yes	Yes	Yes	Yes

Table : OS License Availability

2.5.3.1.2.Features¶

You can use the following features in OS License.

Feature	Overview
Provision of an OS license	A feature for using an OS license to run Windows or Linux on a Virtual Machine in Compute Resource.
Provision of a Public Catalog	A feature that uses a template of the OS-installed Virtual Machine to provide the above license.
OS License Switch	A feature that switch OS license of a Virtual Machine to SPLA license provided by NTT Communciations when Customer create Virtual Machines on Enterprise Cloud from their Virtual Machine template created on their local servers.

2.5.3.1.2.1.Provision of an OS License¶

The OS licenses and subscriptions provided in OS License are shown below. One license is provided for one Virtual Machine.

Microsoft OS License	Windows Server 2012 Standard English/Japanese 64bit
	Windows Server 2012 R2 Standard Japanese/English 64bit
	Windows Server 2016 Standard Japanese/English 64bit
Red Hat subscription	Red Hat Enterprise Linux Server 5 English keyboard layout 64bit
	Red Hat Enterprise Linux Server 5 Japanesekeyboard layout 64bit
	Red Hat Enterprise Linux Server 6 English keyboard layout 64bit
	Red Hat Enterprise Linux Server 6 Japanesekeyboard layout 64bit
	Red Hat Enterprise Linux Server 7 English keyboard layout 64bit
Open Source OS	CentOS 6 English keyboard layout 64bit
Open Source OS	Ubuntu 14 English keyboard layout 64bit

Table：OS Public Template

When you use OS License, you can use the “software access” and “software maintenance” features from the Red Hat Enterprise Linux software subscription. Please follow the instructions from NTT Communications regarding the procedure and access method for using these features.

2.5.3.1.2.2.Provision of a Public Catalog¶

You can use a template for creating a Virtual Machine for which a Microsoft OS license and Red Hat subscription and Open Source OS have been provided.

You can use templates from the Customer Portal when creating a Virtual Machine in Compute Resource or Compute Resource(Dedicated Device).

2.5.3.1.2.3.OS License Switch¶

This feature switches OS license of a Virtual Machine to SPLA license provided by NTT Communciations when Customer create Virtual Machines on Enterprise Cloud from their Virtual Machine template created on their local servers.

OS license switch will be executed by NTT Communications based on Customer’s application.

Available OS License

The list of Available OS License for OS License Switch.

Windows Server 2008 R2 Standard Japanese/English 64bit
Windows Server 2008 R2 Enterprise Japanese/English 64bit
Windows Server 2008 Standard Japanese/English 64bit/32bit
Windows Server 2008 Enterprise Japanese/English 64bit/32bit
Windows Server 2012 Standard Japanese/English 64bit
Windows Server 2012 R2 Standard Japanese/English 64bit
Windows Server 2016 Standard Japanese/English 64bit

2.5.3.1.3.Restrictions¶

Monitoring of the OS (such as daemons, services) or operational services (such as applying patches, installing software) is not included in this service.
NTT Com Group will not provide Customer support related to the provided OS.
By using the program provided in this service, Customer is deemed to have accepted the Services Provider Use Rights (SPUR) for Microsoft products, or the Red Hat Enterprise Contract for Red Hat products. For detailed information, see the explanations on the following URL.

Microsoft Services Provider Use Rights (SPUR)
http://www.microsoftvolumelicensing.com/userights/DocumentSearch.aspx?Mode=3&DocumentTypeId=2
* See the latest version of Services Provider Use Rights (Worldwide).

Red Hat Enterprise Contract
http://www.redhat.com/licenses/cloud_cssa/Cloud_Software_Subscription_Agreement_Japan.pdf

Activation key and a subscription number cannot be disclosed to Customer.

Restrictions related to Windows Server
If Customer would like to install additional Microsoft products on top of VMs with OS License provided by NTT Com Group, Customer must confirm with Microsoft Inc. if the Microsoft Product License is permitted to be used on a shared server.
After creating the virtual server using the public catalog, the customer should run Windows Update.

Restrictions related to Red Hat Enterprise Linux
All Virtual Machines which use the subscription provided must be registered in the Red Hat network and such registration must reflect the latest state.
RHN login ID which enables Customer to login to the Red Hat end user portal (formerly known as Red Hat Network) is not provided in this service.

Actions including those listed below constitute a breach of the contract between Customer and Microsoft Corporation and the Enterprise Contract between Customer and Red Hat, or fall into unauthorized use prescribed in NTT Com Group’s Service Conditions and may be subject to penalty imposed by NTT Com Group to Customer such as termination of the service. In addition, Customer may be subject to the penalty of unauthorized use imposed by Microsoft. Examples of such actions include but not limited to the following actions:
Use the license or subscription provided in this service outside Enterprise Cloud environment specified by NTT Com Group.
Export or download a VM image created from a VM created from Public Template using the Customer Portal features to export to a location outside of the Enterprise Cloud. Customer also may not export and import to a different Enterprise Cloud VPDC unless otherwise allowed by NTT Com Group.
Duplicating VM image without notice to NTT Com Group using methods other than Private Catalog and Image Backup.

2.5.3.2. Database (MS-SQL)¶

2.5.3.2.1.Overview¶

When creating a VM, Customer may choose a Public Template to use Database license provided through NTT Com Group at Public Catalog.
MS-SQL Database license provided in Enterprise Cloud will be provided by NTT Com Group’s SPLA license agreement with Microsoft Corporation.
The table below shows the availability for Database license (MS-SQL).

Menu

Japan

Europe

JP

UK

FR

ES

Yokohama No.1 Data Center

Kansai1 No.1 Data Center

Saitama No.1 Data Center

Hemel Hempstead2 Data Center

Paris2

Data Center

Madrid2

Data Center

Database license

MS-SQL

Yes

Menu

APAC

SG

HK

MY

TH

Serangoon

Data Center

Tai Po

Data Center

Cyberjaya3

Data Center

Bangna

Data Center

Database license

MS-SQL

Yes

Table ：Database License (MS-SQL)

2.5.3.2.2.Feature¶

The following table is the list of Public Templates provided in Public Catalog.

OS	Database
Windows Server 2012 Standard	SQL Server 2012 SP2 Standard (64bit) Japanese/English SQL Server 2014 Standard (64bit) Japanese/English
Windows Server 2012 R2 Standard	SQL Server 2012 SP2 Standard (64bit)Japanese/English SQL Server 2014 SP1 Standard (64bit)Japanese/English
Windows Server 2016 Standard	SQL Server 2016 SP2 Standard (64bit)Japanese/English SQL Server 2017 Standard (64bit)Japanese/English

Database Template has OS and Database pre-installed.
Each time a Customer creates a VM with Database license, one license would be charged per VM.
Set the memory size to 32 GB or less when SQL Server is started for the first time. If you start with a memory size larger than that, the installation of SQL Server may fail. It is possible to increase the memory size after the installation of SQL Server.
Number of vCPUs that can be used with SQL Server Standard Edition comply with specifications of Microsoft.

SQL Server 2012

http://msdn.microsoft.com/en-us/library/ms143760(v=sql.110).aspx

SQL Server 2014

http://msdn.microsoft.com/en-us/library/ms143760(v=sql.120).aspx

SQL Server 2016

https://docs.microsoft.com/en-us/sql/sql-server/editions-and-components-of-sql-server-2016

SQL Server 2017

https://docs.microsoft.com/en-us/sql/sql-server/editions-and-components-of-sql-server-2017

2.5.3.2.3.Restrictions¶

Monitoring of the Database software or operational services (such as applying patches) is not included in this service.
NTT Com Group will not provide Customer support related to the provided Database.
By using the OS and Database provided in this service, Customer is deemed to have accepted the Services Provider Use Rights (SPUR) for Microsoft products. For detailed information, see the explanations on the following URL.

Microsoft Services Provider Use Rights (SPUR)
http://www.microsoftvolumelicensing.com/userights/DocumentSearch.aspx?Mode=3&DocumentTypeId=2
* See the latest version of Services Provider Use Rights (Worldwide).

Activation key and a subscription number cannot be disclosed to Customer.

Actions including those listed below constitute a breach of the contract between Customer and Microsoft Corporation or fall into unauthorized use prescribed in NTT Com Group’s Service Conditions and may be subject to penalty imposed by NTT Com Group to Customer such as termination of the service. In addition, Customer may be subject to the penalty of unauthorized use imposed by Microsoft. Examples of such actions include but not limited to the following actions:
Use the license or subscription provided in this service outside Enterprise Cloud environment specified by NTT Com Group.
Export or download a VM image created from a VM created from Public Template using the Customer Portal features to export to a location outside of Enterprise Cloud. Customer also may not export and import to a different Enterprise Cloud VPDC unless otherwise allowed by NTT Com Group.
Duplicating VM image without notice to NTT Com Group using methods other than Private Catalog and Image Backup.

When creating a new VM with Database Template, it may take about two hours for Customer to be able to login.
For SQL Server 2016 and SQL Server 2017, it is necessary to access and operate the console screen at the first startup.
Do not execute operations that interrupt processing (Powered Off, Reset, Shutdown, Suspend, or Restart of the virtual server) until the login screen is displayed.
Please check the tutorial for the detailed procedure.
(Japanese) https://ecl.ntt.com/documents/1.0/tutorials/guide-sqlserver/
(English) https://ecl.ntt.com/en/documents/1.0/tutorials/guide-sqlserver/
Do not uninstall MS SQL Server from the OS. Customer will still be charged for the SQL Server even if the Database is uninstalled. NTT Com Group can znot re-install SQL server, Customer must create a new VM from Template.
Do not create Template and store in Private Catalog nor create a VM Image Backup rule to back up a VM with MS SQL server installed. The SQL server will be unable to operate normally due to the Sysprep process. NTT Com Group will bear no liability for the operation and other behavior of the created Virtual Machine.

2.5.3.2.4.SQL Server Setting¶

When installing SQL Server 2012 Japanese

Please check this PDF file .

When installing SQL Server 2014 Japanese

Please check this PDF file .

When installing SQL Server 2016 Japanese with the default instance name MSSQLSERVER

Please check this PDF file .

When installing SQL Server 2016 Japanese with any instance name other than the default instance name

Please check this PDF file .

When installing SQL Server 2017 Japanese with the default instance name MSSQLSERVER

Please check this PDF file .

When installing SQL Server 2017 Japanese with any instance name other than the default instance name

Please check this PDF file .

When installing SQL Server 2012 English

Please check this PDF file .

When installing SQL Server 2014 English

Please check this PDF file .

When installing SQL Server 2016 English with the default instance name MSSQLSERVER

Please check this PDF file .

When installing SQL Server 2016 English with any instance name other than the default instance name

Please check this PDF file .

When installing SQL Server 2017 English with the default instance name MSSQLSERVER

Please check this PDF file .

When installing SQL Server 2017 English with any instance name other than the default instance name

Please check this PDF file .

2.5.3.2.5.Collation¶

Possible values for collation of database engine(SQL Server 2016 ,SQL Server 2017)

Please check this PDF file .

Possible values for collation of database engine(SQL Server 2017)

Please check this PDF file .

2.5.3.2.6.SQL Server Management Studio¶

In SQL Server 2016 and SQL Server 2017, SQL Server Management Studio is not installed when installing SQL Server.

In the public catalog provided by this service, install SQL Server Management Studio version 17.9.1 and provide it.

If necessary, please download the latest version from the download page of Microsoft Corporation and install it.

2.5.3.2.7.SQL Server Reporting Services¶

In SQL Server 2017, SQL Server Reporting Services is not installed when installing SQL Server.

In the public catalog provided provided by this service, install SQL Server Reporting Services and provide it.

2.5.3.3. Database (Oracle)¶

2.5.3.3.1.Overview¶

Database License (Oracle) Service offers execution environment and license of Oracle (R) Database, using the Compute Resource that it manages.

The table below shows the availability for Database license (Oracle).

Menu		Japan			Europe
		JP			UK	FR	ES
		Yokohama No.1 Data Center	Kansai1 No.1 Data Center	Saitama No.1 Data Center	Hemel Hempstead2 Data Center	Paris2 Data Center	Madrid2 Data Center
DB License	Oracle SE One	Yes	N/A	Yes	Yes	N/A	N/A
DB License	Oracle EE RAC	N/A	N/A	N/A	Yes	N/A	N/A

Menu		APAC
		SG	HK	MY	TH
		Serangoon Data Center	Tai Po Data Center	Cyberjaya3 Data Center	Bangna Data Center
DB License	Oracle SE One	Yes	N/A	N/A	N/A
DB License	Oracle EE RAC	N/A	N/A	N/A	N/A

Table:Database License (Oracle)

2.5.3.3.2.Feature¶

You can use the following features in Database License (Oracle).

Features/Services	Description
Compute Resource Pool for Oracle Database Virtual Server and Public Catalog	Provides Compute Resource Pools, and Public Catalogs that store Virtual Server Templates for Oracle.
Oracle Database Software License	Offers an Oracle Database License
Oracle Database Software Support	Provides product support, such as technical inquiry and correction patches regarding Oracle Database Software. If the customer wishes, it also allows searching/viewing of knowledge provided by My Oracle Support, as well as download of correction patches.

2.5.3.3.2.1.Compute Resource for Oracle Database Virtual Servers, and Public Catalog¶

Dedicated Compute Resource platform for Oracle (hereafter, Oracle Platform) is provided. Customers can create Compute Resource Pools specifically for Oracle on this Oracle Platform.
A Public Catalog that stores templates for creating Virtual Servers (hereafter, Oracle Virtual Server) where Oracle Database Software can be installed, is provided.
Customers can use Oracle Database by creating Oracle Virtual Server on Oracle Dedicated Resource.
Creating Oracle Virtual Servers on a Compute Resource Pool other than Oracle Dedicated Resource will be regarded as license violation.
Oracle Platform is a single entity (there is only 1 Zone*1). You cannot set multiple Zones in Oracle Dedicated Resource.
*1 For details about Zone, please refer to “Section 3. Compute Resource”.
Oracle Dedicated Resource can be created by selecting the Oracle Resource from “Pool Management”-“Add Pool”-“Type” from Customer Portal.

License	Type
*Oracle SE One 1**	Guaranteed Compute/Premium Storage/Zone A/Oracle SE ONE
*Oracle EE 2**	Guaranteed Compute/Premium Storage/Zone A/Oracle EE

*1 There is a case offered by “Standard Compute/Premium Storage/Zone A/Oracle SE ONE” by the basis environment.

*2 Provides without RAC

You can create multiple Oracle Virtual Servers, for up to the number preset by the Enterprise Cloud Service specifications.
Oracle Database installed on Oracle Virtual Server includes the latest Patch Set Release (PSR) at the time of the offering of major version that the customer specified. Note that Patch Set Update (PSU) or Critical Patch Update (CPU) may be applied to fix bugs.
Oracle Database package is already installed at the start of the service. Customers need to access Oracle Virtual Server, and create database using Database Configuration Assistant (DBCA) and Create Database command.
Resources that can be assigned to Oracle Virtual Server is preset in Enterprise Cloud Service. Note an upper limit may apply, depending on the facility that stores the Oracle Platform.

2.5.3.3.2.2.Oracle Database Software license¶

Oracle Resource is already applied with an Oracle Database Software license that NTT Communications obtained from Oracle Corporation. You do not need to purchase additional Oracle Database Software Licenses.

2.5.3.3.2.3.Oracle Database Software Support¶

NTT Communications provides product support with regard to Oracle Database Software, including response to technical inquiry and provision of correction patch, as long as it is within the scope of supporting Oracle Database Software that Oracle Corporation offers.
To make technical inquiries or requests for correction patch, please use ticket on Customer Portal.
Installation of correction patch is not included in this service.
When downloading and providing a correction patch, NTT Communications may use the customer’s Oracle Virtual Server account to upload the correction patch.
When downloading and providing a correction patch, NTT Communications may use the customer’s Oracle Virtual Server account to upload the correction patch.
Customers can obtain Support ID that allows them to search/view knowledge, and download correction patches at My Oracle Support by themselves. To make a request for Support ID, use Ticket at Customer Portal.
You cannot make Service Request (SR) at My Oracle Support. Please use Ticket at Customer Portal when you want to inquire about technical issues.

2.5.3.3.3.Service Details, and Notes about Use/Design¶

The followings are details about this service, and things that need to be considered when creating a system design using the service.

2.5.3.3.3.1.Components of the service¶

To use this service, you will need to apply for the services in the following table.

Service name	Function summary
Compute Resource	Provides Oracle Resource necessary for running Oracle Virtual Servers. Compute Class: Guaranteed Storage Class: Premium
OS License	Provides The OS License and software of Oracle Virtual Server Red Hat Enterprise Linux Windows Server (Japanese Data Center only)

2.5.3.3.3.2.Oracle software settings¶

In addition to the parameters specified by the customer, there are following default/selectable settings in Oracle software. The default settings are fixed and cannot be changed.

Name and version of database software

Database software	Version
Oracle Database Standard Edition One	11.2.0.4.X, 12.1.0.1.X ※1
Oracle Database Enterprise Edition	11.2.0.4.X, 12.1.0.2.X ※1

※1. “X” in the version will be changed, and cannot be specified by the customer.

Oracle Virtual Server OS

OS name and version
Red Hat Enterprise Linux 6x86_64 version (64 bit version)
Microsoft Windows Server 2012 R2 Standard x86_64 （64bit）*	Japanese Data Center only
Microsoft Windows Server 2012 Standard x86_64 （64bit）
Red Hat Enterprise Linux 5 x86_64 （64bit）

* Oracle Database Version 12.1.0.1.X is not available in Microsoft Windows Server 2012 R2.

2.5.3.3.4.Restrictions¶

The following restrictions apply on the use of this service.

2.5.3.3.4.1.Oracle Database Software¶

The followings restrictions apply on the Oracle Database Software that is provided in this service.

The service will be terminated when Oracle Corporation terminates the support program on this software.

2.5.3.3.4.2.Restricted functions and services¶

When using this service, certain functions of Enterprise Cloud Service will be restricted. The followings are the details of restriction.

Private Catalog
You can use Private Catalog for Oracle Virtual Server. However, the obtained Oracle Virtual Server Image can be used only with Oracle Resources offered by Enterprise Cloud Service, and cannot be deployed to Compute Resources other than Oracle Resource or those other than Enterprise Cloud. Doing so would constitute license violation.
Behavior, and data consistency of Oracle Database on the Oracle Virtual Server created from Private Catalog is not guaranteed.
NTT Communications is not responsible for recovering Oracle Virtual Server that was created from Private Catalog.

Image Backup
Image Backup is available for Oracle Virtual Servers. However, the behavior and data consistency of obtained data are not guaranteed.
NTT Communications is not responsible for recovering Oracle Virtual Server that was originated from Image Backup.

Failure restoration

In the event that Oracle Virtual Server malfunctions, NTT Communications assumes no responsibility for recovering the Oracle Virtual Server and all the installed software and data.

Performance assurance

In this service, performance is not guaranteed. Since the service is based on shared resource, sufficient performance may not be obtained depending on the state of accommodation.

2.5.3.4. Microsoft SAL¶

2.5.3.4.1.Overview¶

Microsoft SAL (RDS SAL) is a service that provides a Microsoft Remote Desktop Service Subscriber Access License (called an “RDS SAL” below) on Virtual Machines created in Compute Resource. This makes it possible for three or more users to connect to a remote desktop (Remote desktop session host server, Windows Server) for a specific Virtual Machine in Compute Resource.

Menu

Japan

Europe

JP

UK

FR

ES

Yokohama No.1 Data Center

Kansai1 No.1 Data Center

Saitama No.1 Data Center

Hemel Hempstead2 Data Center

Paris2

Data Center

Madrid2

Data Center

Microsoft SAL |Windows Server 2016 Remote Desktop Services SAL

Yes

N/A

Menu

APAC

SG

HK

MY

TH

Serangoon

Data Center

Tai Po

Data Center

Cyberjaya3

Data Center

Bangna

Data Center

Microsoft SAL

Windows Server 2016 Remote Desktop Services SAL

N/A

Yes

N/A

Table：Microsoft SAL License

2.5.3.4.2.Features¶

You can use the following features in Microsoft SAL (RDS SAL).

Provided Feature	Feature Overview
Provision of an RDS SAL	A feature that uses an RDS SAL to allow a remote desktop connection for three or more users for a specific Virtual Machine (Windows Server) in Compute Resource.
Provision of a Public Catalog	A feature that uses a template of the Virtual Machine to provide the above license.

2.5.3.4.3.Provision of an RDS SAL¶

The RDSSAL provided by Microsoft SAL (RDSSAL) are shown below.

Item	Details
Version	Windows Server 2016 Remote Desktop Services SAL
Quantity	10,30,50, or 100
Type	User SAL

The RDS SAL version of the Remote Desktop license server must be higher than or the same as the OS version of the session host server.

When using Windows Server 2012 R2 or Windows Server 2016 as the session host server, the RDS SAL version of the Remote Desktop License Server must be Windows Server 2016.

2.5.3.4.4.Restrictions¶

The required number of license is the “number of total users that might connect,” not the “number that will connect at the same time.” Failure to purchase enough licenses is a license violation.
We recommend use in a domain environment with the specifications formulated by Microsoft.
To increase or decrese RDS SALs, add or delete servers. Please add or delete servers by yourself. NTT Communications cannot perform these actions.
The system requirements (number of vCPUs, Memory capacity, and Disk Capacity) for the Virtual Machine (remote desktop license server) are listed below.

Item	Quantity
vCPU	1 or more
Memory Capacity	2GB or greater
Disk Capacity	100GB or greater

For information on settings for the remote desktop session host server, refer to the user’s manual provided by NTT Communications.

(Japanese) https://ecl.ntt.com/documents/1.0/tutorials/guide-rdssal/

(English) https://ecl.ntt.com/en/documents/1.0/tutorials/guide-rdssal/

Setting up a remote desktop session host server in an On-Premises Environment to ask a Virtual Machine (remote desktop license server) created using Microsoft SAL (RDS SAL) for a RDS SAL is prohibited based on the license restrictions.

Prohibited Acts
The acts listed below violate the agreement between the user and Microsoft, or are considered incorrect usage of NTT Communications services. Users engaged in such acts may be subject to penalties imposed by NTT Communications such as suspension of service, or incorrect usage penalties imposed by Microsoft.
The following acts are specific examples. The acts that may be subject to penalties are not limites to the acts below.

Using licensed products provided through Microsoft SAL (RDS SAL) outside of the cloud environment specified by NTT Communications.
Using the Customer Portal features to create and save another template of the Virtual Machine image, using the export feature to store the template outside of the NTT Communications cloud environment, creating a new Virtual Machine based on that file, and running licensed products that have been provided by NTT Communications.
Duplicating and using the software without notifying NTT Communications.
Using Microsoft SAL (RDS SAL) to duplicate the image of the Virtual Machine that you are running and then running it as another Virtual machine without notifying NTT Communications.

2.5.3.5. Backup License(Acronis)¶

2.5.3.5.1.Overview¶

The backup license (Acronis) available on Enterprise Cloud is provided.

Menu

Japan

Europe

JP

UK

FR

ES

Yokohama No.1 Data Center

Kansai1 No.1 Data Center

Saitama No.1 Data Center

Hemel Hempstead2 Data Center

Paris2

Data Center

Madrid2

Data Center

Backup License

Acronis

Yes

Menu

APAC

SG

HK

MY

TH

Serangoon

Data Center

Tai Po

Data Center

Cyberjaya3

Data Center

Bangna

Data Center

Backup License |Acronis

Yes

Table:Acronis

2.5.3.5.2.Features¶

This service provides the following backup licenses (Acronis).

Applicable Server	Name of Product	Version*
Windows Server	Acronis Backup Advanced for Windows Server	12.5
Linux Server	Acronis Backup Advanced for Linux Server	12.5
Windows Server	Acronis Cyber Backup Advanced for Windows Server	15
Linux Server	Acronis Cyber Backup Advanced for Linux Server	15

The applicable versions here are those as of August 13, 2021.

End of Sales Date for Version 12.5 is November 9, 2021 and End of Support Date for Version 12.5 is November 9, 2022.

The number of the backup license keys provided is based on the application form. The date to start using the service is the date shown in the commencement information. Note that this is not the date of installation.
In addition, the customer needs to agree on “Acronis Software License Contract” provided by Acronis to use the license.
For those who use the backup license, the following services are provided. Specific services are provided by Acronis, the distributor of the products.

Acronis customer support available
Newest-version installation media provided
Manual download and FAQ examples available
Free-of-charge upgrade

For how to use products, requests for troubleshooting, and so forth, directly contact Acronis Customer Support. Email is also accepted from the website of the customer support. Please refer to welcome letter for more information

To end using the service, the customer makes an application. The service ends on the day shown in the notice of discontinuation.

2.5.3.5.3.Restrictions¶

To provide this license, the names involved in contracts are shared with Acronis. To receive the update information on the backup license (Acronis) and other information about support, the customer needs to receive the notice of a service start and to use the Acronis Customer Support shown in the notice of a service start to register the customer’s information.

The following types of use are prohibited.

To use this license for a virtual server other than the ones for Enterprise Cloud
To continue to use the license after the day of the end of the service
If you have acronis license version 12.5, you are able to use new version 15 license without additional charge.With 1 license order, you could not use these 2 version licenses at the same time.
There is the known issues and limitations of function of mounting ISO image. In this case, you should use Centralized management type for restoration by using management server.Reference：(News) New ISO mount function in Enterprise Cloud 1.0 https://ecl.ntt.com/en/news/2021030101/

2.5.3.6. HULFT License¶

2.5.3.6.1.Overview¶

You are provided with HULFT License, which is available with Enterprise Cloud.

Menu

Japan

Europe

JP

UK

FR

ES

Yokohama No.1 Data Center

Kansai1 No.1 Data Center

Saitama No.1 Data Center

Hemel Hempstead2 Data Center

Paris2

Data Center

Madrid2

Data Center

HULFT License

Yes

N/A

Yes

Menu

APAC

SG

HK

MY

TH

Serangoon

Data Center

Tai Po

Data Center

Cyberjaya3

Data Center

Bangna

Data Center

HULFT License

N/A

Yes

Table: HULFT License availability

2.5.3.6.2.Available Products¶

The following HULFT Licensing products are provided with this service:

Classification	Product Names	AES Options	Script Options
HULFT7	HULFT7 for Linux-EX	Y	-
	HULFT7 for Linux-EX CL2Node~	Y	-
	HULFT7 for Windows-EX	Y	-
	HULFT7 for Windows-EX CL2Node~	Y	-
	HULFT7 for i5OS	Y	-
	HULFT7 Manager	-	-
HULFT8	HULFT8 for Linux-Enterprise	Y	-
	HULFT8 for Linux-Enterprise CL License	Y	-
	HULFT8 for Linux-Enterprise CL Add License	Y	-
	HULFT8 for Windows-Server	Y	Y
	HULFT8 for Windows-Server CL License	Y	Y
	HULFT8 for Windows-Server Add License	Y	Y
	HULFT8 Manager	-	-
HUB	HULFT-HUB3 Server Linux-ENT	Y	-
	HULFT-HUB3 Server Linux-ENT CL2Node~	Y	-
	HULFT-HUB3 Manager for Windows	-	-
Cloud	HULFTCloud1	-	-
	HULFTCloud1 CL2Node~	-	-
	HULFTCloud1 connection license(20licenses pack)	-	-
	HULFTCloud1 connection license(50licenses pack)	-	-
	HULFTCloud1 connection license(100licenses pack)	-	-
	HULFTCloud1 connection license(500licenses pack)	-	-
	HULFTCloud1 connection license(1000licenses pack)	-	-
WebFT	HULFT-WebFT	-	-
	HULFT-WebFT CL License	-	-
	HULFT-WebFT CL Add License	-	-
	HULFT-WebFTconnection license(20licenses pack)	-	-
	HULFT-WebFTconnection license(50licenses pack)	-	-
	HULFT-WebFTconnection license(100licenses pack)	-	-
	HULFT-WebFTconnection license(500licenses pack)	-	-
	HULFT-WebFTconnection license(1000licenses pack)	-	-

You are advised to refer to Saison Information Systems Co., Ltd. as with available functions of HULFT at their webpage at

http://home.saison.co.jp/english/products/hulft.html

2.5.3.6.3.Important Points on Usage & Architecture¶

You are required to download HULFT modules so that you can install it in Virtual Server.
In order for you to utilize HULFT over Enterprise Cloud, you are advised to confirm required HULFT user environment (Operating System, Memory, and Disks and so on). As with required HULFT operational environment, you are required to refer to Saison Information Systems Co., Ltd. at http://home.saison.co.jp/english/products/hulft.html
Regardless of virtual or physical servers, one HULFT license can be used on one operating system. When using HULFT under the environment of cluster operation, hot stand-by/cold stand-by, licenses for each running operating system need to be purchased. Standby servers need the licenses whose name end with “CL additional License” or “CL2Node”.
Following HULFT License will include the services below in details via Saison Information Systems Co., Ltd.:
- Usage of HULFT Technical Support Center
- Provisioning of Revised Version at no charge (Except major updates)
- Usage of Technical Support Webpage

2.5.3.6.4.Restrictions¶

2.5.3.6.4.1.Your Private Information¶

You are hereby advised that your private information attained in provisioning the service will be shared with Saison Information Systems Co., Ltd. If in any case that you would like to receive HULFT updates and such information, you are required to register your information at HULFT Customer Licensing Site noted in the Initial Startup Certificate.
Those who contracted Enterprise Cloud in either of People of Republic of China, Hong Kong Special Administrative Region of the People’s Republic of China, or République Française, will not be able to purchase and attain HULFT Licensing

2.5.3.6.4.2.Support Coverage¶

Following inquiries are to be addressed as specified here:

<Customers who contracted the service in Japan>
Japanese inquiries only; any inquiries through phone-in, Fax, and e-mail are accepted.
Support for products mainly for troubleshooting purposes will be responded for 24-7. For other inquiries will be covered for support on any business days (from Mondays through Fridays) from 9:30am through 17:00pm (JST / except national holidays and Corporate Winter Holiday from December 30th through to the 3rd of January the following year).

E-mail inquiries in English only. Inquiries in English will be covered for support on any business days (from Mondays through Fridays) from 9:30am through 17:00pm (JST / except national holidays and Corporate Winter Holiday from December 30^th through to the 3^rd of January the following year).

Depending upon the users’ Operating System Versions, the service becomes chargeable. For the details, you are required to inquire your sales in charge.
You are able to peruse the following services: downloading documents, use of HULFT-FAQ online site, and technical information.

2.4. Security and Compliance

2.6. Backup