3.1. Operation Service

NTT Com Group provides operation center called “GROC” for our Security service customers for global DCs. GROC accepts inquiries and PCRs (Policy Change Requests), sends failure notifications from and to end customers respectively.

3.1.1. Operation

Content of operation is defined for each service menu.
Menu Outline
Network Security IPS/IDS

Health & Availability

Change Management

Security Incident Management (Automatic)

Service Incident Management

Contents Security Email-Anti-Virus
Web-Anti-Virus
URL Filtering
Application Filtering
WAF
Integrated Security Appliance UTM (Compact/Large)

Health & Availability

Security Incident Management (Automatic)

Service Incident Management

Web Security (WAF)

(Entry/Compact/Large)

VM Security VMAnti-Virus

Health & Availability.

Change Management.

Incident Management.

Service Incident Management

VMVirtual Patch
VMFirewall
RTMD RTMD Web
RTMD E-mail