3.1. Operation Service¶
NTT Com Group provides operation center called “GROC” for our Security service customers for global DCs. GROC accepts inquiries and PCRs (Policy Change Requests), sends failure notifications from and to end customers respectively.
3.1.1. Operation¶
Content of operation is defined for each service menu.
Menu | Outline | |
---|---|---|
Network Security | IPS/IDS | Health & Availability Change Management Security Incident Management (Automatic) Service Incident Management |
Contents Security | Email-Anti-Virus | |
Web-Anti-Virus | ||
URL Filtering | ||
Application Filtering | ||
WAF | ||
Integrated Security Appliance | UTM (Compact/Large) | Health & Availability Security Incident Management (Automatic) Service Incident Management |
Web Security (WAF) (Entry/Compact/Large) |
||
VM Security | VMAnti-Virus | Health & Availability. Change Management. Incident Management. Service Incident Management |
VMVirtual Patch | ||
VMFirewall | ||
RTMD | RTMD Web | |
RTMD E-mail |