2.1. Enterprise Cloud Customer Portal¶
An Enterprise Cloud Customer Portal (called the “Customer Portal” below) is available to users for managing services. You can use the Customer Portal to create Virtual Machines and configure your network environment in real time.
A diagram of the Enterprise Cloud Customer Portal ver2.0 usage is shown below.
Note
- The Customer Portal is accessed using HTTPS communication through a web browser. Access to the Customer Portal requires authentication using the ID and password that you have been issued.
Enterprise Cloud is a service that is compatible with the NTT Communications Business Portal. You need to submit a separate application to use the service in conjunction with the Business Portal.
If you are using the service through the Business Portal, the authentication methods and user management procedures are different to those explained in this document. For details, refer to the “NTT Communications Business Portal User’s Guide” available separately.
2.1.1. Available Features¶
You can use the following features in the Customer Portal.
| Feature | Overview | |
|---|---|---|
| Feature for batch management of multiple Data Centers. | You can manage multiple Data Centers as a batch. | |
| Portal Feature | User Management | You can create and manage user accounts for accessing the Customer Portal. |
| Ticket Feature*1 | You can share information between you and NTT Communications, such as support assistance, communication regarding errors, and inquiries. | |
| Permission Management | You can manage resource properly by using Permission Management function. | |
| Operation log | You can refer to and download the operation history of the Customer Portal. | |
| Control Feature | Virtual Resource Control | You can control the following resources.
|
| Console Connectivity | You can perform a console connection with a Virtual Machine using a web browser. | |
| Backup control | You can control the data synchronization process (boost process) between the primary storage and backup storage between Data Centers. | |
*1 When using remote Data Centers without local Data Center, Customer Portal Ticket is not available. Please refer to 8.2.1 Support Center/Technical Help Desk.
*2 Available in Customer Portal function activated Data Center.
Note
- Access to the Customer Portal requires authentication using an ID and password.
2.1.2. List of Items That Can Be Controlled¶
You can use the following operations in the Customer Portal.
| Name of Menu/Feature | Create/Execute | Display | Change | Delete | |||
|---|---|---|---|---|---|---|---|
| Compute Resource Pool | Compute Resource | CPU | - | Y | Y | - | |
| Memory | - | Y | Y | - | |||
| Storage | - | Y | Y | - | |||
| Resource Pool | Y | Y | Y | Y | |||
| Monitoring | - | Y | - | - | |||
| Public Catalog | Virtual Machine Template/ vApp Template | - | Y | - | - | ||
| Private Catalog | Resource (Storage Capacity) | Y | Y | Y | Y | ||
| Template | Y | Y | - | Y | |||
| Download Template | Y | - | - | - | |||
Take a Virtual Machine Template (OVA File) |
Upload | Y | - | - | - | ||
| Virtual Machine/vApp*4 | Create a Virtual Machine/vApp | Private Catalog | Y | - | - | - | |
| Use a Template | - | - | - | - | |||
| Public Catalog | Y | - | - | - | |||
| Use a Template | - | - | - | - | |||
| Resource | vCPU | - | Y | Y | - | ||
| Memory | - | Y | Y | - | |||
| Number of Disks | Y | Y | - | Y | |||
| Disk Capacity | - | Y | Extension | - | |||
| vNIC (Select the Layout Segment) | Y | Y | - | - | |||
| Powered On, Powered Off, Reset, Shutdown, Suspend, Restart | Y | Y | - | - | |||
| Snapshot*5 | Y | Y | - | - | |||
| Console Connectivity | Y | Y | - | - | |||
| ISO Image Mount Feature*6 | Y | - | - | - | |||
| Install/Update VMware Guest Tools | Y | - | - | - | |||
| Set Guest Customization Enabled | Y | - | - | - | |||
| Enable Windows OS SID Modification Feature | Y | - | - | - | |||
| Check Hardware Version | Y | - | - | - | |||
| Upgrade Hardware Version*7 | Y | - | - | - | |||
| Monitoring, Log | - | Y | - | - | |||
| Image Backup | Y | Y | Y | Y | |||
| File Backup | Y*1 | Y | Y | Y | |||
| Internet Connectivity*2 | Y | Y | Y | Y | |||
| VPN Connectivity *3 | Bandwidth | - | Y | Y | - | ||
| Ping | Y | - | - | - | |||
| Routing Information | Y | Y | Y | Y | |||
| Server Segment | Segment Management*2 | Y | Y | - | Y | ||
| IP Address Management | Y | Y | Y | - | |||
| Interconnectivity | Service Interconnectivity | - | Y | - | - | ||
| Collocation Connectivity | - | Y | Link(On/Off), VLAN(Add/Delete) |
- | |||
| vFirewall | vFirewall Installation (Required) | - | - | - | - | ||
| Network Configuration | - | Y | - | - | |||
| Resource Level | - | Y | Y | - | |||
| Address or Object/Group | Y | Y | Y | Y | |||
| Service or Object/Group | Y | Y | Y | Y | |||
| Filtering Rules | Y | Y | Y | Y | |||
| NAT/NAPT | Y | Y | Y | Y | |||
| GIP | - | Y | - | - | |||
| Routing | Y | Y | Y | Y | |||
| Performance Information | - | Y | - | - | |||
| vLoad Balancer | vLoad Balancer Installation | Y | Y | - | Y | ||
| Network Configuration | - | Y | - | - | |||
| Resource Level | - | Y | Y | - | |||
| Contract Resources | - | Y | - | - | |||
| Routing | Y | Y | Y | Y | |||
| Health Check | Y | Y | Y | Y | |||
| Real Server Settings | Y | Y | Y | Y | |||
| Server Group Settings | Y | Y | Y | Y | |||
| VIP | Y | Y | Y | Y | |||
| Monitoring | Y | Y | Y | Y | |||
| Global File Storage(Global Data Backup) | Disk Capacity | - | Y | - | - | ||
| Boost Plan (S, M, L) | - | Y | - | - | |||
| Boost | Y | Y | Y | Y | |||
| Replication | Y | Y | Y | Y | |||
*1 File Backup Restore control is provided by the application installed in Virtual Machine.
*2 The function is available on the Customer Portal the service released Data Center. The number of Global IP address can be changed in case of using vFirewall.
*3 The function is available on the Customer Portal the service released Data Center.
*4 vApp is a new feature that can be seen on Customer Portal ver2.0. vApp for Enterprise Cloud can only support one single Virtual Machine.
*5 About availability in each Data Center, please refer to Section 3.1.6 Snapshot.
*6 ISO Image Mount Feature is not available in Console Connectivity (HTML version).
*7 This function is available on Powered Off state. It is necessary for customers to check system operation after upgrade. NTT Communications does not provide support for relating upgrade. So we recommend using Image Backup or snapshot function in advance.
Availability of Customer Portal functions in each Data Center.
| JP | US | UK | FR | ES | SG | HK | MY | TH | |||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Yokohama No.1 | Kansai1 | Saitama No.1 | Lundy | ||||||||
| Server Segment(Add, Delete, Edit) | N | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Internet Connectivity(Add, Delete, Edit) | N | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Customer Portal Available VPN Connectivity*1 | Y | Y | Y | N | N | N | N | N | N | N | N |
| Virtual Server/vApp (CheckHardware Version/Upgrade Hardware Version)*2 | Y | Y | Y | N | N | N | N | N | N | N | N |
*1 Service order form is needed.
*2 This function will be available in all data centers after September, 2018.
Note
- For information about Virtual Machines, refer to “3.1 Compute Resource.
- For information about Customer Portal features and how to use them, refer to the separate volume “Enterprise Cloud User’s Guide.”
- For information about the NTT Communications Business Portal, refer to the separate volume “Business Portal User’s Guide.”
2.1.3. Each Type of Permissions¶
You can take an appropriate management of each portal user by combining permissions.
The following four types of permissions are available.
| Type of Permission | Items to Be Managed |
| Portal administrator’s permission | Each type of setting information about accounts, adding accounts, deleting accounts, etc. |
| Global portal permission | Availability of accepting each type of notice (dashboard information, email), API user management |
| Ticket permission | Permission to view/edit the information in relation to customer portal tickets |
| Permission to control functions | Availability of the control of each type of facility/equipment |
The portal administrator’s permission refers to the permission for the management of each type of the setting information in relation to accounts. If you are a portal user with the portal administrator’s permission, you can make the settings of the portal administrator’s permission for each portal user.
The global portal permission refers to the permission that is set for receiving notice in relation to this service. The setting of the global portal permission can be made for each portal user. In this service, only a part of the global portal permissions is used.
Important
- When a portal user is created for the first time, the global portal permission is not set.
The following table shows the types of the notices with their summary as well as their availability in this service.
| Global Portal Permission | Summary |
| Manage API User | Can manage API users |
| Receive Maintenance Email | Receives the notification in relation to maintenance |
| Receive Outage Email | Receives the notification in relation to service troubles |
| Receive Marketing Email | Receives the notification in relation marketing and the update information about documents |
| Receive Security Email | Receives the notification in relation to security |
*Some permissions other than the above are displayed at the portal. They are not used in this service.
With the ticket permission, you can set the permission to view and the permission to edit the tickets to each Data Center. The portal users that belong to the ticket permission group can make the portal operations in relation to tickets within the scope of the privilege assigned to the ticket permission group. To set up a permission, you need to be a portal user that has a “portal administrator’s permission” in the global ticket permission.
Note
- If you add a new portal user, periodical batch processing links the information to the ticket system. After you add a portal user to the ticket permission group, if you do not see the user newly added, wait for a while and make the setting.
- In the ticket group, a group named “Automatic Group – Full Ticketing Permissions” is registered as default. This group is the user group that is assigned with the permissions to control all functions. This group is not allowed to make any operation other than adding or deleting portal users who belong to the group (editing ID names and/or description and deleting user groups).
The permission to control function refers to the permission to control the operation of each of the facility and equipment.
On the Customer Portal, you can assign the permissions to control each function by the unit of every one of the facility and equipment with respect to each user group. For example, you can assign a permission for the control to every virtual server.
The portal users that belong to the user group assigned with a permission to control the functions of each of the facility and equipment can control each of the facility and equipment with the assigned permission.
- Details of the Permission
You can set up a permission concerning “View”, “Edit (2.0)”, and “Alarm” of each of the facility and equipment.
| Classification | Description |
| View | The permission to view the setting information about facility and equipment. |
| Edit (CP2.0) | The permission to edit the setting information about facility and equipment (changing and deleting settings). |
| Add (CP2.0) | The permission to add the setting information about facility and equipment. |
| Alarm | The permission to receive the alert mail concerning facility and equipment. |
Besides the permission to control the functions concerning each of the existing facility and equipment, you can set up the default permission to control functions that is automatically assigned to each of the new creation of facility and equipment. You can assign the permission to control functions to each user group depending on the requirements of the customer. A portal user needs to have the permission of a portal administrator to make this operation. If a portal user belongs to two or more user groups, the portal user is assigned with all the permissions to control the functions assigned to the group he/she belong to.
It is necessary that a permission to control functions should be implemented in the unit of the Area to which the Data Center belongs.
If you do not have any such contract, you do not need any such permission (they are not shown).
Shown below is some information about Areas.
| Area | Name of Data Center |
| Japan | Yokohama No.1, Kansai1, Saitama No.1, Hong Kong Tai Po |
| Europe | Hemel Hempstead2, Spain Madrid2, France Paris2 |
| US | San Jose Lundy |
| APAC | Singapore Serangoon, Malaysia Cyberjaya3, Thai Bangna |
Note
- In the user group, a group named “Automatic Group – Full Permissions” is registered as default. This group is the user group that is assigned with the permissions to control all functions. This group is not allowed to make any operation other than adding or deleting portal users who belong to the group (editing ID names and/or description and deleting user groups).
- Included in the Permission
Shown below are the facility and equipment that can be assigned with the permissions to control functions followed by their descriptions.
| Classification | Description |
| Service | Can add a permission to view/edit information about each service in the contract. |
| Enterprise Cloud Service | Can add a permission to view/edit/add each type of resource to each data center used in an individual Enterprise Cloud Service.
Applicable items: To add a resource pool, add vApp add a private catalog, add vLoad Balancer, take management of an image backup, take management of a server segment
|
| vFirewall | Can add a permission to view/edit information about an individual vFirewall |
| vLoad Balancer | Can add a permission to view/edit information about an individual vLoad Balancer |
| Integrated Network Appliance (INA) | Can add a permission to view/edit information about an individual Integrated Network Appliance |
| vApp (Virtual Machine) | Can add a permission to view/edit information about an individual vApp (Virtual Machine)/to add a template and a permission for an alarm. |
| Virtual Machine Template | Can add a permission to view/edit an individual Virtual Machine template. |
| Compute Resource Pool | Can further add a permission to view/edit an individual Compute Resource Pool. |
| Private Catalog | Can add a permission to view/edit an individual Private Catalog and a permission for vApp templates (ova format). |
| Colocation Interconnectivity | Can add a permission to view/edit information about an individual colocation Interconnectivity gateway. |
| VPN Connectivity | Can add a permission to view/edit information about an individual VPN gateway. |
| Internet Connectivity | Can add a permission to view/edit information about an individual Internet gateway |
There are some attentions in the services listed below.
| Classification | Description |
| Image Backup | The permission to the whole of the Image Backup (registering a backup job, restoration, deleting a backup image): Included in the Enterprise Cloud Service. For an operation in relation to the backup of a server, however, the Edit (CP2.0) permission of each vApp is necessary.
For receiving a notice in relation to a backup, it is necessary to check Edit (CP2.0) or Alert with vApp.
|
| Server Segment | Adding, deleting, and editing a Server Segment are included in the Enterprise Cloud Service. No display is available, and it is not possible to set up individual permissions of each segment. |
| Global File Storage | Included in the service. This is displayed only when a contract is made. |
Acronis license
HULFT license
DB license (Oracle SE/EE RAC)
|
It is not allowed to set up permissions. Customer who have view only permission account can manage the services. |
* Available menus vary depending on the country of a contract and a data center. Currently, as no permission function is available, the service is usable with an account of a view permission. Permissions will be added in the future.
Important
- As the Customer Portal is updated to ver. 2.0, the “edit” permissions of some services are subdivided into Edit (CP2.0) and Add xx (CP2.0). Currently, “edit” works as a strong permission that includes the both. So if you create a new group and set up the permissions, uncheck “edit” and use only those permissions that are marked with “(CP2.0)”.
Information about the indications on the Customer Portal and the description
| Indication on the Portal (Area) | Applicable Item | Item to Set Up Permissions | Description |
|---|---|---|---|
| Per Service Permissions (Area) | Service in the contract | View | The view permission in the Cloud, Colocation, Colocation Interconnectivity, and Global File Storage services |
| Edit | The edit permission in the Cloud, Colocation, Colocation Interconnectivity, ad Global File Storage service | ||
| Alarm | Not used. | ||
| Per Enterprise CloudService Permissions (Area) | Enterprise Cloud | View | The view permission at the Enterprise CloudPortal |
| Edit *1 | Not used. | ||
| Edit(CP2.0) | The edit permission at the Enterprise CloudPortal. | ||
| Add Compute Pool (CP2.0) | The permission to add Compute Pool | ||
| Add vApp(CP2.0) *2 | The permission to add vApp(Virtual Machine) | ||
| Add Private Catalog(CP2.0) | The permission to add Private Catalog | ||
| Add vLB(CP2.0) | The permission to add vLB | ||
| Alarm | Not used. | ||
| Per Enterprise Cloud vFW Permissions (Area) | vFirewall | View | The permission to view vFirewall |
| Edit *1 | Not used. | ||
| Edit(CP2.0) | The permission to edit vFirewall | ||
| Alarm | Not used. | ||
| Per Enterprise Cloud vLB Permissions (Area) | vLoad Balancer | View | The permission to view vLoad Balancer |
| Edit *1 | Not used. | ||
| Edit (CP2.0) | The permission to edit vLoad Balancer | ||
| Alarm | Not used. | ||
| Per Enterprise Cloud vApp Permissions (Area) | vApp (Virtual Machine) | View | The permission to view vApp(Virtual Machine) |
| Edit *1 | Not used. | ||
| Edit (CP2.0) | The permission to edit vApp(Virtual Machine) | ||
| Add vAppTemplate(CP2.0) | The permission to create Virtual Machineserver templates of vApp(Virtual Machine) | ||
| Alarm | The permission to receive alarm notice mail in relation to vApp(Virtual Machine)and its Image Backup | ||
| Per Enterprise Cloud VM template Permissions (Area) | Virtual Machine template (Private Catalog) |
View | The permission to view Virtual Machinetemplates |
| Edit *1 | Not used. | ||
| Edit (CP2.0) | The permission to edit Virtual Machinetemplates | ||
| Alarm | Not used. | ||
| Per Enterprise Cloud Compute Pool Permissions (Area) | Compute Resource Pool | View | The permission to view Compute Resource Pool |
| Edit *1 | Not used. | ||
| Edit (CP2.0) | The permission to edit Compute Resource Pool | ||
| Add vApp(CP2.0) *2 | The permission to add vApp(Virtual Machine) | ||
| Alarm | Not used. | ||
| Per Enterprise Cloud Private Catalog Permissions (Area) | Private Catalog | View | The permission to view Private Catalog |
| Edit *1 | Not used. | ||
| Edit (CP2.0) | The permission to edit Private Catalog | ||
| Add vAppTemplate(CP2.0) | The permission to add Virtual Machinetemplates (OVAfile) | ||
| Alarm | Not used. | ||
| Per Enterprise Cloud vCIC GW Permissions (Area) | Colocation Interconnectivity | View | The permission to view Colocation Interconnectivity |
| Edit *1 | Not used. | ||
| Edit (CP2.0) | The permission to edit Colocation Interconnectivity | ||
| Per Enterprise Cloud vVPN GW Permissions (Area) | VPNConnectivity | View | The permission to view VPNConnectivity |
| Edit *1 | Not used. | ||
| Edit (CP2.0) | The permission to edit VPNConnectivity | ||
| Per Enterprise Cloud INA Permissions (Area) | Integrated NetworkAppliance | View | The permission to view INA |
| Edit *1 | Not used. | ||
| Edit (CP2.0) | The permission to edit INA | ||
| Alarm | Not used. | ||
| Per Enterprise Cloud vInternet GW Permissions (Area) | Internet Connectivity | View | The permission to view Internet Connectivity |
| Edit *1 | Not used. | ||
| Edit (CP2.0) | The permission to edit Internet Connectivity |
*1 “Edit” is in the enabled status on the system as a permission similar to Edit (CP2.0) + Add (CP2.0). So if you set up the permission, make sure uncheck it.
*2 If you add a permission of vApp (Virtual Machine), it is necessary to set up both Add vApp (CP2.0) items of Enterprise Cloud and Compute Resource Pool.
* Alarms are valid only with vApp.
* Integrated Network Appliance and vFirewall are used in a service included in a contract.
* Some data centers may show “Per Enterprise Cloud vLB2 Permissions”, but this is not used in this service.
2.1.4. Operation log¶
You can view and download the history of log-in to the Customer Portal, various operations on the Customer Portal and the history related to usage of API.
The following features are available.
| Feature | Description |
| Display of the history | The history for a maximum 2 days appears on the Customer Portal. Histories to be displayed are as follows:
|
| Downloading the log file | It is possible to download the stored history in the CSV format from the portal to the customer’s environment. Histories for the last 3 months are stored. The character code is Unicode (UTF-8). |
It is possible to refer to and download the operation histories related to equipment and features from “Task” in the Operation menu of the Customer Portal.
Equipment and features from which the Operation log can be acquired as follows:
- Compute resource pool
- Virtual Server (vpp)
- Private Catalog
- Internet connectivity (supporting the Customer Portal)
- VPN connectivity (supporting the Customer Portal)
- Server Segment (supporting the Customer Portal)
- vFirewall
- vLoad Balancer
- Integrated network appliance
Items to be displayed in Task are as follows:
| Item | Description |
| Summary | Operation of equipment and feature |
| Status | Operation status of equipment and feature |
| Progress | Progress of operation |
| Started | Start timer of operation |
| Owener | Executer of operation (login ID) |
| Ref | Control number of operation |
| Accepted | Acceptance status of operation |
Contents of the CSV file at the time of downloading are as follows:
| Item | Description |
| jobid | Control number of operation |
| owner | Executor type of operation |
| user | Login ID |
| Started | Start time of operation |
| %complete | Progress status of operation |
| status | Operation status of equipment and feature |
| title | Contents of operation of equipment and feature |
| description | Description |
| finished | Completion time |
It is possible to refer to and download the Login history from “User management” in the Customer Portal. You must have the account with the portal administrative right. The history of login failure related to entry of wrong login ID is not acquired.
Contents of the Login history to be displayed in the Customer Portal are as follows:
| Item | Description |
| Timestamp | Date and time of authentication |
| Implementer | Type of login user |
| Source | IP address of the executor of operation |
| User | Login user name |
| Event | Contents of event related to authentication |
| Remote IP | Source IP address at the time of login |
Contents of the CSV file at the time of downloading are as follows:
| Item | Description |
| Recorded At | Date and time of authentication |
| Actor | Type of login user |
| Actor UUID | ID for identifying login user |
| Source | IP address of the executor of the operation |
| User | Login user name |
| User UUID | ID for identifying login user |
| Event | Description of events related to authentication |
| Remote IP | Source IP address used at login |
| Primary Mechanism | (Primary authentication mechanism (Password or One Time Password) |
| Secondary Mechanism | Secondary authentication mechanism (Not used) |
| User Agent | Source browser information |
Details of contents of events related to authentication are as follows:
| Event | Operation |
| Authentication success | Login to CP |
| Login complete | Login to CP |
| Login authenticated | Login to CP |
| Authentication attempt failed: bad credentials | Wrong Password |
| Authentication attempt failed: deleted | Try to login to CP by deleted user |
| Credentials reset | Add User and set password |
| Credentials issued | Add User and set password |
| Credentials reset | Reset password |
| Authentication attempt failed: failed to provide credentials | Password non-input |
| Logout by session deletion | Logout by button of logout |
| Logout explicit | Logout by button of logout |
| Logout by deletion of all of this user sessions | Portal Admin carry out the suspend of the user |
| Logout by associated sessions deletion | Session time-out |
| Logout by session deletion | Session time-out |
| Logout explicit | Session time-out |
| Credentials changed | Change Password |
| Authentication attempt failed: suspended | Try to login to CP by suspended user |
| Credentials reset | Reset password |
| Read-only login | Login to CP by OP |
It is possible to refer to and download the history of changes of account information from “User management” in the Customer Portal.
The person having the account with the portal administrative right can refer to and download the history of all users. The person does not have the administrative right can refer to and download only the own history.
Display pf history of changes of account in the Customer Portal are as follows:
| Item | Description |
| Recorded At | Date and time of change |
| Actor | Type of login user |
| Source | IP address of the executor of operation |
| Action | Addition or deletion of user |
| Who | Name of user who made the change |
| Fields | List of fields to be changed |
Contents of CSV file at downloading are as follows:
| Item | Description |
| Recorded At | Date and time of change |
| Actor | Type of login user |
| Actor UUID | ID for identifying login user |
| Source | IP address or host name of the executor of operation |
| Action | Addition or deletion of user |
| Customer | (Not used) |
| Customer UUID | ID for identifying Customer (Not used) |
| User | Login user name |
| User UUID | ID for identifying login user |
| Fields | List of fields to be changed |
| Before State | Field information before making a change |
| After State | Field information after making a change |
Contents of fields are as follows
| Field | Description |
| comments | comment |
| customer_id | customer ID |
| email address | |
| is_deleted | state of deleting user |
| job_title | job title |
| language (tag) | language |
| location | location |
| login | login ID |
| manually_unsuspended_at | Time of unsuspension of user with operation |
| mcop_id | setting of Biziness Portal user ID |
| mobile_number | mobile number |
| name | name |
| password_changed_at | time of password changed |
| password_has_changed | Existence/nonexistence of change of password |
| password_is_set | password setting |
| permitted_networks_only_exempt | setting of permitted network |
| phone_number | phone number |
| portal_access | setting of portal access |
| portal_admin | setting of portal admin |
| state_tag | state of user |
| suspended_until | time of unsuspended |
| terms_agreed_at | time of T&C agreed |
| terms_agreed_version | Agreed version of T&C |
| tfa_required (not available) | setting of TFA (Two factor authentication) |
| tfa_secret_key_is_set | setting of TFA secret key (not available) |
| tfa_secret_key_validated | validating of TFA secret key (not available) |
| timezone_name | setting of timezone |
| uuid | user UUID |
| Permitted_networks | add / edit /delete Permitted networks |
| cc_authn_policy | setting of permitted networks only （Changes in the authentication policy (Session of locking IP address) |
| permitted_networks_only | setting of permitted networks only (Changes in the authentication policy “Login from the permitted network only) |
It is possible to refer to and download the history of changes of operating feature from “Management of administrative right” in the Customer Portal. It is possible to refer to and download the history for each administrative right group or all administrative right groups all at once.
Contents to be displayed in the history of changes of the operating feature in the Customer Portal are as follows.
| Item | Description |
| Who | User name |
| When | Date and time of change |
| Event | Contents of event |
| Type | Event type |
| Name | Name of operation function administration group |
Contents of the CSV file at downloading are as follows.
| Item | Description |
| Who | User name |
| When | Date and time of change |
| Event | Contents of event |
| Type | Event type |
2.1.5. Important Points¶
The Customer Portal is accessed through a web browser using the Internet. Please prepare an environment in which you have Internet access.
- Use the following web browser to access the Customer Portal.Mozilla Firefox 45 or higher 32bit* To use a console connection, you need “Mozilla Firefox from 45.0 to 51.0” or “Mozilla Firefox 45.0 for ESR” or “Internet Explorer11” on Windows. And VMware Plug-in installation is not necessary when you use Console Connectivity (HTML version). And note that ISO Image Mount Feature is not available in Console Connectivity (HTML version).
If Firefox version is 30 or higher, please change VMware Remote Console Plug-in setting to be always activated.
Time zone of date and time displayed on the history are as follows:
| History type | Time zone |
Operation history regarding equipment and feature
History of changes in administrative right of operating feature
|
Time zone set for the user account |
History of login to the Customer Portal
History of change of account information
|
UTC |
- Session times out if no operation is made on the Portal for 15 minutes.
Important
- NTT Communications is not responsible for unauthorized use of the Customer Portal resulting from the loss or leaking of password information issued to the customer.
- When using one Customer Portal to batch manage multiple Data Centers, please notify NTT Communications beforehand. You cannot consolidate Data Centers back into one Data Center after you start using them in separate Customer Portals.
Note
- When using a console connection, enable the Java Script features in your web browser.
- You cannot manage one Data Center from multiple Customer Portals.